Value for Money

We are committed to making the best possible use of our resources so that we can provide high-quality homes and services for our customers. Value for Money (VFM) means achieving the right balance between cost, quality and outcomes. It is not simply about spending less. Sometimes it means delivering better services, improving customer satisfaction, or achieving more with the resources available.

The Regulator of Social Housing requires housing associations to demonstrate how they achieve Value for Money and use their resources effectively to meet their objectives.

Our Approach

Our Value for Money Strategy 2023-2026 focused on improving:

• Economy – buying goods and services at the right cost.
• Efficiency – reducing waste and improving the way we work.
• Effectiveness – delivering services that make a positive difference for customers.

The strategy included 12 objectives covering our operations, finances, homes and services, as well as improvement projects focused on procurement, business processes and understanding our housing assets.

How we performed in 2025/26

Despite a challenging economic environment, including high inflation and increased costs, we continued to focus on improving efficiency while maintaining investment in our homes and services. You can read about how we delivered value for money in 2025/26 in our Annual Report and Financial Statements 2025/26.  

Managing costs responsibly

Like many housing associations, we have faced financial pressures caused by inflation, higher interest rates and restrictions on rent increases. While costs remain higher than before the pandemic, we have made progress in reducing the proportion of our income spent on operating, management and maintenance costs.

Importantly, these improvements have been achieved while customer satisfaction has continued to increase.

Procurement and value for money

Good procurement helps us secure quality services at a fair cost. Please visit our Procurement page to learn more.

Measuring our performance

We monitor our performance using Value for Money measures set by the Regulator of Social Housing, alongside our own performance indicators.

These measures help us assess:

• How effectively we use our resources.
• How efficiently we manage our homes.
• Our financial strength and resilience.
• The value delivered to customers.

Performance is reviewed regularly by management and the Board to ensure we continue to improve.

Looking Ahead

Our 2023-2026 Value for Money Strategy has now concluded and a new strategy will be developed as part of our 2026-2030 Corporate Plan.

We know there is more to do, and we remain committed to improving services, delivering value for money and making sure every pound we spend helps support our customers, homes and communities.

Find out more about how we achieve value for money and out future plans:

• Value for Money Strategy
• Corporate Plan
• Annual Report and Financial Statements
• Annual Report to Tenants