Our service standards

We want you to be happy and satisfied with all the services you receive as a Habinteg tenant.

Our service standards, which cover the eight main aspects of our service, set out exactly what you can expect from us. They tell you about what we are committed to doing and in each case the timeframe that you can expect us to keep to.

If you have a question about something that isn’t covered here please contact Habinteg Direct our customer service team on direct@habinteg.org.uk who will be happy to help.

Antisocial behavioiur Complaints












Your neighbourhood Empty home Tenant involvement











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Work for us

A group of Habinteg staff celebrate #ForAccessibleHomes. The staff are holding a banner that says

Working at Habinteg

We believe that mutual commitment and shared responsibility is key. We are an equal opportunities employer and aim to be an employer of choice. Everything we do is underpinned by our four cultural values: Agile, Accountable, Ambitious and Attentive.

We offer a comprehensive and person-centred employment package to our staff. This includes:

  • Flexible approach to working week including full-time, part-time and job-sharing possibilities.
  • Welcoming, accessible work environments including remote working
  • Training and development programme
  • Ethical pension scheme from the Pensions Trust.
  • Life assurance scheme
  • Eye test
  • Cycle scheme
  • Subscription payment

Being open and honest about our performance is an essential part of our culture. This is why we place importance on independent assessment of our organisation as an employer. We are proud to hold a Gold Standard Investors in People accreditation.