Our service standards

We want you to be happy and satisfied with all the services you receive as a Habinteg tenant.

Our service standards, which cover the eight main aspects of our service, set out exactly what you can expect from us. They tell you about what we are committed to doing and in each case the timeframe that you can expect us to keep to.

If you have a question about something that isn’t covered here please contact Habinteg Direct our customer service team on direct@habinteg.org.uk who will be happy to help.

Antisocial behavioiur Complaints












Your neighbourhood Empty home Tenant involvement











Customer care team Repairs