Work for us

Based: Bradford (This role is based at Head office, BD11 1DR)
Hours: full time – 35 hours/week

Contract: 12-month fixed term, potential to become permanent
Salary: £24,648.00

About Us 

People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy.  We have 3200 homes across the country from Tyneside to Cornwall. We provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.

About the Role

You will be responsible for delivering excellent customer service to our tenants based at our Bradford Customer Service Contact Centre. This is a generic and rewarding role - and a challenging one. You will be required to take incoming calls from our tenants, diagnose repairs, liaising with contractors, keeping tenants up to date, making outbound call to improve the overall service levels and will be committed to Habinteg’s inclusive housing mission.

About You

Possess a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. You will be committed, and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards that brings. You will have some experience and knowledge of housing.

You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands.

We understand that one person can’t always meet every area of a job description so if you are interested and feel you may be suitable, please do get in touch or apply using the details below.

For a copy of the job description please email  recruitment@habinteg.org.uk   and to apply please visit,  Work for us | Habinteg Housing Association .

Closing date: This role will remain open until the position has been filled so don't miss submitting your application!

We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest, and to contact us at recruitment@habinteg.org.uk if you would like to chat to us or discuss reasonable adjustments for your application or interview process. 

If you have any questions, please feel free to contact us the HR department: E-mail: recruitment@habinteg.org.uk

Apply now 

Based: Flexible with hybrid working. Occasional travel to our Bradford (BD11 1DR) and London office (EC1V 3TJ)

Hours: Full time, 35 hours per week (Monday to Friday) Permanent 

Salary: £35,000 — £40,000 per annum, based on experience

Reporting to: Head of Governance, Risk and Compliance

About Us

Habinteg’s mission is to champion inclusion by providing and promoting accessible homes and neighbourhoods that welcome and include everyone, using our expert knowledge to inspire and influence decision-makers. 

People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy.  We have 3200 homes across the country from Tyneside to Cornwall. We provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.

About the Role

We are looking for an experienced risk and assurance professional with strong knowledge of risk management at a strategic and operational level and experience of supporting a business in building and embedding a culture around evidence-based assurance. You will also have experience of managing insurance arrangements as part of an organisational risk framework.

You will have exceptional communications, collaboration, and influencing skills with the ability to build relationships across teams and departments. And you will have a proven understanding of how risk management and assurance activities support success.

Social Housing Providers are currently operating under unprecedented challenges and effective risk management is a key focus for all organisations. This role offers the opportunity to work with colleagues at all levels of the business and be at the forefront of developing and implementing risk management arrangements and initiatives to support Habinteg in meeting threats to its success.

About You

You will have a strong commitment to equality and diversity with an understanding of inclusive communication practices.

Excellent time management, attention to detail and a desire to be a facilitator, advisor and support to colleagues are essential. Knowledge of 4Risk and/or Convene (or similar products) would be an advantage.

Finally, make sure to read all about us .  If you’re looking to work for a company that makes a difference to society, we might just be the place for you.  

We understand that one person can’t always meet every area of a job description so if you are interested and feel you may be suitable, please do get in touch or apply using the details below.

Our Benefits

A role at Habinteg offers both professional satisfaction and a true sense of contributing to positive social change as part of a committed team with a strong common purpose.

We offer our staff a wide range of benefits and rewards, including a generous annual leave allowance, flexible and agile working to support your work/life balance, company subscription to Simply Health and Rewards, free eye tests and contribution to glasses, opportunities for professional training and development, life assurance, cycle scheme and a bonus ‘Habinteg Day’ a day off to take at any point in the year.

For a full job description please contact  recruitment@habinteg.org.uk

Closing date: This role will close once filled so don’t delay submitting your application!
Interview date: TBC.

We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest, and to contact us at recruitment@habinteg.org.uk if you would like to chat to us or discuss reasonable adjustments for your application or interview process. 

To apply please visit  https://www.habinteg.org.uk/jobs

If you have any questions, please feel free to contact the HR department:

E-mail: recruitment@habinteg.org.uk

Apply now