Complaints, compliments and feedback

We aim to provide you with good quality and positive services, but we can only be sure we are succeeding if you let us know.

We encourage and value all types of customer feedback including complaints, compliments and suggestions as it helps us learn and improve, we'll always be pleased to hear from you.

We operate a two stage complaints process. If you're unhappy with the service you have received, please use the feedback form below to log your formal Stage 1 complaint.

You can:

  • complain if you feel you've received poor service from us

You can also use the feedback form to:

  • pass on a compliment when we get things right
  • give us your suggestions for improving our services.

When should I use the complaints feedback form?

Please use this form if you would like to make a complaint, compliment us or give us suggestions. 

Feedback

Note: Questions marked by * are mandatory








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Privacy notice for customers

Habinteg Housing Association is a controller of personal information for the purposes of the General Data Protection Regulation (GDPR) and will treat personal data provided in line with GDPR legislation, for full details please read the Habinteg Privacy Policy.