Complaints, compliments and feedback

Complaints and feedback guide cover

We aim to provide you with good quality and positive services, but we can only be sure we are succeeding if you let us know.

We encourage and value all types of customer feedback including complaints, compliments and suggestions as it helps us learn and improve, we'll always be pleased to hear from you.

We operate a two stage complaints process and should you be unhappy with the service you have received, please use the feedback form below to log your formal Stage 1 complaint.

You can:

  • complain if you feel you've received poor service from us

You can also use the feedback form to:

  • pass on a compliment when we get things right
  • give us your suggestions for improving our services.

Feedback form

Please use this form if you would like to make a complaint, compliment us or give us suggestions. 


Note: Questions marked by * are mandatory

This field protects against spam. Please answer the question below


You are here: Page 1 of 2

More information

To find out more information you can download our complaints and feedback guide below.

This guide covers:

  • complaints 
  • who can complain
  • what is a complaint
  • stages of complaints
  • how to make a complaint
  • other feedback

Complaints-and-feedback-guide-2021.pdf [pdf] 141KB 

Complaints-and-feedback-guide-2021.docx [docx] 86KB

Complaints Policy_updated March 2024.pdf  285KB

Complaints Policy _updated March 2024.docx [docx] 54KB

Compensation policy 2020[pdf] 153KB 

Code-Self-Assessment 2023 30.pdf 318KB 

Code-Self-Assessment 2023 30.docx 58KB

Privacy notice for customers

Habinteg Housing Association is a controller of personal information for the purposes of the General Data Protection Regulation (GDPR) and will treat personal data provided in line with GDPR legislation, for full details please read the Habinteg Privacy Policy.