Investing in our homes

We are committed to understanding the homes we own and making informed decisions about how we maintain, improve and invest in them. Having good quality information about our homes helps us plan ahead, meet our safety responsibilities and make the best use of our resources.

Understanding Our Homes

We maintain detailed information about the homes we own and manage, including:

• The age and type of each property.
• The condition of key building components, such as roofs, kitchens, bathrooms, windows and heating systems.
• Building safety information.
• Accessibility features and adaptations.
• Energy efficiency information.
• Planned maintenance and investment requirements.

We regularly review and update this information through property inspections, stock condition surveys, repairs data, compliance checks and improvement works.

Keeping Property Information Up to Date

To ensure our records remain accurate, we:

• Carry out stock condition surveys and inspections.
• Record information gathered through repairs and maintenance visits.
• Update asset information following major works and improvements.
• Review data quality and completeness regularly.
• Use specialist systems to manage property and asset information.

This helps us understand the current condition of our homes and identify future investment needs.

Planning for the Future

We use information about our homes to develop long-term investment plans that help us:

• Keep homes safe and well maintained.
• Replace building components before they reach the end of their useful life.
• Meet legal and regulatory requirements.
• Improve energy efficiency and sustainability.
• Support accessibility and independent living.
• Make the best use of our financial resources.

Our investment programmes are designed to balance immediate repair needs with longer-term improvements.

Planned Investment

Planned investment involves replacing or upgrading building components as part of a structured programme rather than waiting for them to fail.

This may include:

• Kitchens and bathrooms.
• Windows and doors.
• Roofs and external building elements.
• Heating systems.
• Fire safety improvements.
• Energy efficiency upgrades.
• Communal area improvements.

By planning these works in advance, we can often achieve better value for money, reduce disruption and help keep homes in good condition.

Set out below is the programme for 2026/27.

Programme for 2026/27

Component	North Region	Central Region	South East Region	South West Region	Grand Total
Kitchen	23	28	20	6	77
Bathroom	15	10	17	24	66
Windows	37	48	1	13	99
Doors	29	54	6	15	104
Roofing		1		3	4
Grand Total	104	141	44	61	350

Making Decisions About Investment

When deciding where to invest, we consider:

• The condition and age of our homes.
• Health and safety requirements.
• Customer feedback and priorities.
• Energy performance.
• Accessibility requirements.
• Regulatory obligations.
• Value for money.

This helps ensure investment is targeted where it will have the greatest benefit for customers and homes.

Performance and Reporting

We regularly review the condition of our housing stock and monitor delivery of our investment programmes. Information about major investment activity and our performance is reported to our Board and published through our annual reports and other performance information.

Related Documents

• Asset Management Strategy 2025-2030.pdf [300MB]  
• Corporate Plan 
• Planned Maintenance Programme
• Building Safety Information 
• Annual Report and Financial Statements 
•  Repairs Policy.pdf 144KB