Talk to us 0300 365 3100
Accessing information
Talk to us 0300 365 3100
Search the Habinteg Housing Association website
Accessing information
We are committed to being open, transparent and accountable and ensuring that our tenants can access the information they need about their housing, and are empowered to hold us to account for the quality of housing and services we provide.
The Social Tenants Access to Information Requirement (STAIRs) scheme is a new standard introduced by the UK Government to enhance transparency for tenants of private sector social housing providers.
STAIRs will give our tenants easier access to information about our performance, governance, spending and decision-making.
How STAIRs works
There are two main ways you can access information: through information we publish and by requesting information that is missing.
Information we publish (Publication Scheme)
We publish important information about our services on our website, so you can find it easily without needing to ask. This is called our Publication Scheme. It brings key information together in one place, so you don’t have to search across different parts of our website.
Much of the information we are required to publish is already available on our website. Links to this information is provided below, we will continue to update our website with the latest information before the October 2026 implementation date.
But we won’t stop there, we will continue to seek ways to improve the information we provide to ensure that it reflects what tenants want to know and would really value your feedback. If you have suggestions to help us make this page better, please contact us by using the form on via our Complaints, compliments and feedback page.
Publication Scheme
Governance – who runs Habinteg and how decisions are made
Understand who runs Habinteg, how decisions are made and how we are held accountable. This includes information about our Board, leadership team, staff and governance arrangements and how tenants can have their views heard.
Our people
Tenant Involvement
Complaints, compliments and feedback
Spending – how we spend your money
See how we use our income, including rent and funding received, to deliver services, maintain homes and invest in improvements. You can also find information about our financial performance, value for money and how we procure services.
Our finances
Housing stock management – how we look after your home
Learn how we maintain and invest in our homes to keep them safe, well-managed and fit for the future. This includes information about repairs, planned maintenance, building safety, and the condition of our properties.
Read our Asset Management Strategy 2025-2030.pdf [258KB].
Read about building safety in our Health and safety area.
Read about Repairs.
You can read about how Habinteg invested in its homes in our latest Annual Report and Financial Statements.
Performance – how we are doing
See how we're performing and where we're making improvements. This includes information about Tenant Satisfaction Measures (TSMs), complaints, and our progress against key priorities and commitments.
Our performance
Annual Report to Tenants
Housing services – the services we provide as your Landlord
Access information about the services we provide to tenants, including repairs, tenancy management, customer service, complaints, neighbourhood management and support services.
You & your tenancy
Lists and registers - important records we keep
View important records that we are required to maintain and publish and that help us operate openly and transparently.
Board and Committee Member Register of Interests
Social Housing Management - strategies & policies to manage your homes
Read the policies, strategies and plans that guide how we manage our homes and services. These explain our approach to areas such as asset management, resident engagement, equality, complaints, safety and regulatory compliance.
Strategies
Our corporate plan
Policies
Each policy can be found in the relevant section of You & your tenancy area.
Information missing?
If you think we have not published information that should be available under our STAIRs publication scheme, please let us know by using the feedback form which can be found on our Complaints, compliments and feedback page.
You can make the request yourself or ask someone to act on your behalf. If you would like another person to represent you, please tell us who they are when you contact us.
We will review your request and normally provide a response within 30 calendar days. In some cases, where the request is more complex, it may take longer. If this happens, we will keep you informed.
If you are unhappy with the outcome of our review, you can take your complaint to the Housing Ombudsman Service. Information about how to do this will be included in our response to you.
Information you can request
If you can’t find the information you’re looking for, you will be able to ask us for it.
From April 2027, you can make an information request in writing (for example by email or letter). Although this service has not launched yet, we are preparing for it now.
Need information now?
If you need information and can’t find it on our website, please contact us at direct@habinteg.org.uk and we’ll do our best to help.
Work for us
Working at Habinteg
We believe that mutual commitment and shared responsibility is key. We are an equal opportunities employer and aim to be an employer of choice. Everything we do is underpinned by our four cultural values. We endeavour to be agile, accountable, ambitious and attentive.
We offer a comprehensive and person-centered employment package to our staff. This includes:
- Flexible approach to working week including full-time, part-time and job-sharing possibilities.
- Welcoming, accessible work environments including remote working
- Training and development programme
- Ethical pension scheme from the Pensions Trust -we match employee contributions up to 10%
We are proud to be a Disability Confident Leader and welcome candidates with 
disabilities, long-term health conditions to apply for our roles. We encourage job-seekers from all backgrounds and experiences to express their interest, and to contact us at recruitment@habinteg.org.uk if you would like to chat to us or discuss reasonable adjustments for your application or interview process.
See our Privacy Policy.
Habinteg Housing Association
Chapman House Unit 1
Adwalton Business Park
132 Wakefield Road
Drighlington
Bradford, BD11 1DR
T 0300 365 3100
E direct@habinteg.org.uk
