We aim to provide you with good quality and positive services, but we can only be sure we are succeeding if you let us know.
We encourage and value all types of customer feedback including complaints, compliments and suggestions as it helps us learn and improve, we'll always be pleased to hear from you.
Should you be unhappy with the service you have received, in the first instance please contact our customer services team on 0300 365 3100 and our frontline staff will aim to resolve at the informal Resolution stage.
If, however we are unable to resolve your complaint informally please use our feedback from below.
We believe that mutual commitment and shared responsibility is key. We are an equal opportunities employer and aim to be an employer of choice. Everything we do is underpinned by our four cultural values: Agile, Accountable, Ambitious and Attentive.
We offer a comprehensive and person-centred employment package to our staff. This includes:
Being open and honest about our performance is an essential part of our culture. This is why we place importance on independent assessment of our organisation as an employer. We are proud to hold a Gold Standard Investors in People accreditation.
Please use this form if you would like to make a complaint, compliment us or give us suggestions.
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To find out more information you can download our complaints and feedback guide below.
This guide covers: