Complaints, compliments and feedback

We aim to provide you with good quality and positive services, but we can only be sure we are succeeding if you let us know.

We encourage and value all types of customer feedback including complaints, compliments and suggestions as it helps us learn and improve, we'll always be pleased to hear from you.

We operate a two stage complaints process and should you be unhappy with the service you have received, please use the feedback form below to log your formal Stage 1 complaint.

You can:

complain if you feel you've received poor service from us

You can also use the feedback form to:

pass on a compliment when we get things right
give us your suggestions for improving our services.

Feedback form

Please use this form if you would like to make a complaint, compliment us or give us suggestions.

Feedback

Note: Questions marked by * are mandatory

*This is a mandatory field. Name

*This is a mandatory field. Address including postcode

Telephone number

Email address

*This is a mandatory field. Preferred method of contact?

Telephone
Email
Post
No preference

*This is a mandatory field. Your comment, compliment or complaint

If this is a complaint, have you already spoken to somebody at Habinteg about it?

Yes
No

If yes, who did you speak to and when?

What did they do about your complaint?

What would you like us to do to resolve the problem and put things right?

If you have any suggestions on how Habinteg can improve please let us know...

This field protects against spam. Please answer the question below

* Spam Guard: two plus three equals? (type in words)

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More information

To find out more information you can download our complaints and feedback guide below.

This guide covers:

complaints
who can complain
what is a complaint
stages of complaints
how to make a complaint
other feedback

Complaints-and-feedback-guide-2021.pdf [pdf] 141KB

Complaints-and-feedback-guide-2021.docx [docx] 86KB

Complaints-Policy---updated-September-2023.pdf 253KB

Complaints-Policy---updated-September-2023.docx 90KB

Compensation policy 2020[pdf] 153KB

Code-Self-Assessment 2023 30.pdf 318KB

Code-Self-Assessment 2023 30.docx 58KB

Privacy notice for customers

Habinteg Housing Association is a controller of personal information for the purposes of the General Data Protection Regulation (GDPR) and will treat personal data provided in line with GDPR legislation, for full details please read the Habinteg Privacy Policy.

Complaints, compliments and feedback

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