Complaints, compliments and feedback

Complaints and feedback guide cover We aim to provide you with good quality services, but we can only be sure we are succeeding if you let us know.

Whether you are complaining, complimenting us or giving us suggestions, we'll always be pleased to hear from you.

You can:

  • complain if you feel you've received poor service from us
  • pass on a compliment when we get things right
  • give us your suggestions for improving our services.

If you need to make a complaint, compliment us or give us suggestions, please use our feedback form below. 

Feedback form

Please use this form if you would like to make a complaint, compliment us or give us suggestions. 


Note: Questions marked by * are mandatory

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More information

To find out more information you can download our complaints and feedback guide below.

This guide covers:

  • complaints 
  • who can complain
  • what is a complaint
  • stages of complaints
  • how to make a complaint
  • other feedback

  Complaints and feedback guide cover  

Compliments and feedback guide 2021 [pdf] 189KB

Compliments and feedback guide 2021 [docx] 84KB

Complaints Policy 2021 [pdf] 143KB

Complaints Policy 2021 [docx] 69K

Compensation policy 2020 [pdf] 153KB

Habinteg Assessment vs Ombudsman Code [pdf] 146KB

Privacy notice for customers

Habinteg Housing Association is a controller of personal information for the purposes of the General Data Protection Regulation (GDPR) and will treat personal data provided in line with GDPR legislation, for full details please read the Habinteg Privacy Policy.