Complaints, compliments and feedback

Complaints and compliments guide We aim to provide you with good quality services, but we can only be sure we are succeeding if you let us know.

Whether you are complaining, complimenting us or giving us suggestions, we'll always be pleased to hear from you.

You can:

complain if you feel you've received poor service from us
pass on a compliment when we get things right
give us your suggestions for improving our services.

We’re currently working on our new complaints policy to reflect the Housing Ombudsman’s recently published Complaint Handling Code.

In the meantime, if you need to make a complaint, compliment us or give us suggestions, please use our feedback form below.

Feedback form

Please use this form if you would like to make a complaint, compliment us or give us suggestions.

Feedback

Note: Questions marked by * are mandatory

*This is a mandatory field. Name

*This is a mandatory field. Address including postcode

Telephone number

Email address

*This is a mandatory field. Preferred method of contact?

Telephone
Email
Post
No preference

*This is a mandatory field. Your comment, compliment or complaint

If this is a complaint, have you already spoken to somebody at Habinteg about it?

Yes
No

If yes, who did you speak to and when?

What did they do about your complaint?

What would you like us to do to resolve the problem and put things right?

If you have any suggestions on how Habinteg can improve please let us know...

This field protects against spam. Please answer the question below

* Spam Guard: is fire hot or cold?

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More information

To find out more information you can download our complaints and feedback guide below.

This guide covers:

complaints
who can complain
what is a complaint
stages of complaints
how to make a complaint
other feedback

Complaints and feedback guide cover

Complaints and feedback guide 2020 [pdf] 377KB

Compliments and feedback guide 2020 [docx] 92KB

Complaints and compliments policy [pdf] 149KB

Complaints and compliments policy [docx] 44KB

Compensation policy 2020 [pdf] 153KB

Habinteg's Ombudsman Code self-assessment [pdf] 271KB

Privacy notice for customers

Habinteg Housing Association is a controller of personal information for the purposes of the General Data Protection Regulation (GDPR) and will treat personal data provided in line with GDPR legislation, for full details please read the Habinteg Privacy Policy

Complaints, compliments and feedback

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