Our repairs service is currently operating as normal, but a small number of customers may experience delays to non-essential repairs. Our contractors will contact any customers who may be impacted directly and we will keep you updated on any developments.
Please see our Christmas Covid-19 update for information about Covid-19 safety during repairs.
Here's what Habinteg tenants can expect:
You can report your routine repair via your online Habinteg account. If you haven’t already got an online account, you can set it up by visiting my.habinteg.org.uk.This will help us keep the telephone service available for emergencies, and for customers who can’t report online.
If you do need to phone us, you may find it takes longer than usual to get through to our Customer Services Team at the moment. This is because the team are working at home during lockdown and we’re also receiving more calls.
If you are unsure what category your repair falls into please refer to our repairs guide below or check with the Customer Services Team.
This guide covers:
We believe that mutual commitment and shared responsibility is key. We are an equal opportunities employer and aim to be an employer of choice. Everything we do is underpinned by our four cultural values: Agile, Accountable, Ambitious and Attentive.
We offer a comprehensive and person-centred employment package to our staff. This includes:
Being open and honest about our performance is an essential part of our culture. This is why we place importance on independent assessment of our organisation as an employer. We are proud to hold a Gold Standard Investors in People accreditation.