Temporary service level adjustments

Please note that due to the impact of Covid-19 lockdown we are currently operating special arrangements and revised service standards for dealing with repairs.

Emergency repairs: please report emergency repairs only via our customer service team or online form below. These will be serviced in the usual way within 24 hours.

All other repairs: please do not contact us to report non-emergency repairs at this time. As part of our HabFix project we will call every Habinteg tenant to identify repairs that wil be completed during HabFix days at each scheme. (Read more about HabFix in our news pages).

How can I report a repair?

You can report a repair by clicking the report a repair button below, emailing, or calling us on 0300 365 3100. Until further notice please only report Emergency Repairs in this way:
It is best to report emergency repairs by telephone. You can also check the progress of repairs that you have already reported by contacting Habinteg Direct.

How quickly will your repair be done?

We have target times to complete repairs by, depending on the type of job.

  • Emergency – complete within 24 hours
  • Urgent – complete within 5 working days
  • Routine – complete within 20 working days

Please note that as of March 2020 only Emergency repairs are being delivered in line with our usual standards due to the impact of Covid-19 lockdown.

Please refer to your Tenant Handbook or speak to a member of our Customer Services team to find out which category a repair falls into.

You can check our performance against our target times in our annual report to tenants.

Out of hours emergency repairs service

If you have an emergency repair outside our office opening times of Monday to Friday, 9am to 5pm, you may contact our out of hours emergency service on 0345 601 3389.

Calls should only be made in a real emergency; you may be charged for the call out if it is not an emergency repair.

If your emergency is a gas leak you should ring Transco national emergency gas service on 0800 111 999.

More information

To find out more information about our repairs service, download our repairs guide below.

This guide covers:

  • repairs that we are responsible for
  • repairs that you are responsible for
  • how to report a repair
  • out of hours emergency repairs service
  • how quickly repairs will be completed
  • how contractors should behaviour in your home
  • what happens if a repair is not carried out on time
  • how we check repairs are carried out correctly


Download our repairs guide

Repairs guide [PDF] 257KB

Repairs guide [docx] 145KB