Our corporate plan

Building on strong foundations: our new corporate strategy 

At Habinteg, we believe that everyone deserves a home that meets their needs. Over the last four years, we have made considerable progress toward that vision, and we are proud to enter the next four years from a position of strength.

Reflecting on our journey

Our previous strategy set ambitious objectives, and thanks to the dedication of our staff and significant engagement with tenants, we have achieved meaningful results:

• Tenant Satisfaction: Levels have risen from 62% to 71%
• Community growth: We have successfully delivered 96 new accessible homes.
• Setting the standard: Through the launch of the Inclusive Housing Design Guide  and the Centre for Accessible Environments' Pathways Academy, we have championed accessibility across the housing sector and beyond. Over two-thirds of local plans now requiring homes to be built to accessible standards.
• Operational excellence: We have maintained G1, V2, C2 ratings from the Regulator of Social Housing, which is reflective of strong governance.                                        

G1 is the highest governance rating awarded to social housing providers in the UK and shows that a housing association or provider is fully compliant with the regulator's governance standards, demonstrating effective leadership, strategic planning, and risk management.

Our V2 viability rating means we have the capacity to manage a reasonable range of adverse situations, and the ability to navigate risks and still invest in our existing homes. Meanwhile, C2 indicates that we provide services to a compliant standard, but some improvements are needed in some specific areas.

Moving forward

As we take steps towards our new goals, we are not starting from scratch, we are building from a foundation of success. Our strategy for the next four years is a clear, simple roadmap. We have engaged extensively with tenants and staff on the strategy and it is designed to deliver what matters most to them.

By listening to feedback, we have identified our core priorities:

• For tenants: Improving the repairs service, providing clearer information on planned improvements, and increasing the visibility of local staff.
• For staff: Strengthening our IT infrastructure, fostering a united ‘One Habinteg’ culture, prioritising training and development, and better integrating the expertise of our Centre for Accessible Environments into our daily work.

Strategic pillars & foundations

To achieve our vision, we are focusing on four strategic pillars:   

• Tenant Driven: Ensuring customer service, repairs, housing, tenant engagement and safety is at the heart of what we do.
• Great Homes: Managing the condition of our current homes, planned investment, sustainability, and the development of new homes.
• Lasting Impact: Using the expertise of our award-winning inclusive design consultancy, the Centre for Accessible Environments, to influence policy and practice
• Thriving People: Investing in learning and development for our staff, and focusing on Equity, Diversity and Inclusion, fair reward, and recruitment.

These four pillars are supported by three core foundations of effective technology, robust finances and excellent governance.

Our tenants can expect to have their voices heard, improved repairs, digital convenience and connected communities through this new strategy, which represents both continuity and progress.  We are proud of where we are, and we are excited to work with tenants and stakeholders to create an even better Habinteg for the future.

Download the Corporate Strategy 2026-2030 (PDF, 3MB).