Pay your rent

You are responsible for paying your rent and service charge. Your tenancy agreement or annual rent notification letter tells you how much rent you should pay. 

If you’ve signed up for an online Habinteg account, you can access it via the button below. If not you can set up your online account here.

Pay rent via your online account 

If you need to speak to someone about your rent account, please call us on 0300 365 3100 and select the ‘income recovery’ option which will take you through to our income team.

Alternatively, if you’d like to make a payment directly to your rent account, click the button below.

Pay rent via All Pay 

How can I pay my rent?

We want paying your rent to be as easy as possible. The quickest way to pay your rent is online, or by direct debit. You can see all the options below. 

Set up an online rent account

Using the online rent account is easy but you will need an email address to use this service. Contact Habinteg Direct to request a username and password in order to complete your registration. You can access your online account here

Direct debit 

Paying by Direct Debit is a simple and quick way to pay your rent straight from your bank or building society account. The right amount of rent will be taken automatically. You can call us to set up a direct debit, or fill out and return this form.

Pay online via allpay 

You can sign up to pay your rent online via AllPay.

24 hour payments line

You can pay online at a time that's convenient for you by ringing 0330 041 6497. To make a payment, all you need is your Habinteg payment card along with your debit or credit card.

If you lose the card, report it to us by phoning Habinteg Direct and we will send you a new card within 4 working days.

At the bank or post office 

You can use your Habinteg payment card at most Post Offices or any other Paypoint outlet. See Allpay paypoint outlets for your nearest outlet.

Transactions only take 24 hours to reach your rent account. All you need is your payment card and payment. You will be given a receipt for proof of your payment and we recommend that you keep your receipts.

If you lose the card, report it to us by phoning Habinteg Direct and we will send you a new card within 4 working days.

Standing order or bank transfer

If you would like to pay by standing order please instruct your bank to make payments into Habinteg's account:

Sort code: 60-50-03
Account Number: 12654981

Please remember to quote your tenant reference number as this will link the payment to your rent account. You can find your tenant reference number on your rent statement.

Work for us

A group of Habinteg staff celebrate #ForAccessibleHomes. The staff are holding a banner that says

Working at Habinteg

We believe that mutual commitment and shared responsibility is key. We are an equal opportunities employer and aim to be an employer of choice. Everything we do is underpinned by our four cultural values: Agile, Accountable, Ambitious and Attentive.

We offer a comprehensive and person-centred employment package to our staff. This includes:

  • Flexible approach to working week including full-time, part-time and job-sharing possibilities.
  • Welcoming, accessible work environments including remote working
  • Training and development programme
  • Ethical pension scheme from the Pensions Trust.
  • Life assurance scheme
  • Eye test
  • Cycle scheme
  • Subscription payment

Being open and honest about our performance is an essential part of our culture. This is why we place importance on independent assessment of our organisation as an employer. We are proud to hold a Gold Standard Investors in People accreditation.

What do I do if I haven't got a Habinteg payment card?

If you do not have a Habinteg payment card, please contact Habinteg Direct on 0300 365 3100 and we can get you a new card within 4 working days.

How do I get my rent statement?

The quickest way to see your rent statement is by logging into your online rent account. We send you a rent statement twice a year. If you do not have an online rent account you may request login details by emailing Habinteg Direct. You can also request your rent statement via email. Please include your name and address so that we can identify you and your records.

Where can I get hep if I'm struggling to pay my rent?

Habinteg’s Rent Assist team is here to support tenants with paying their rent.

The team can provide help to tenants who think they may fall into rent arrears or who may already be in arrears.

We can provide advice, including benefits advice, if you are struggling to manage your finances and pay your rent on time.

Contact the Rent Assist team as soon as possible if you are having problems paying your rent by calling Habinteg Direct on 0300 365 3100 – or speak to your local Neighbourhood team.

You can also seek independent help and advice from:
Citizens Advice Bureau (local numbers in phonebook)
National Debt Line: 0808 808 4000
Shelter: 0808 800 4444

Our friendly and helpful team can create a tailored, affordable plan with you, based on your circumstances, to help you reduce and clear your rent arrears. They can also help with referral to a specialist benefits advice team, and provide advice on Discretionary Housing Payments.

Privacy notice for customers

Habinteg Housing Association is a controller of personal information for the purposes of the General Data Protection Regulation (GDPR) and will treat personal data provided in line with GDPR legislation, for full details please read the Habinteg Privacy Policy.