Tenant involvement

Cover of the tenant involvement handbook. Click to open the pdf

Tenant involvement is about tenants playing a role in helping us to improve our standards and performance. We encourage all tenants to get involved in shaping our services. There are many ways you can get involved – we’ve summarised them below but you can find the full details in our tenant involvement guide.

Tenant involvement - Your Guide [pdf] 242KB (opens in a new window)

 

 

 

 

Ways to get involved

Click on the activity you're interested in to get more information. 

Tenant panel

The tenant panel role is diverse in developing and shaping operational service delivery ensuring continuous improvement to ensure that decision making reflects the needs of tenants. The tenants’ panel is made up of six tenants, with panel meetings being held quarterly either in London or Bradford. Each meeting will last up to a maximum of three hours. Successful applicants will be asked to serve on the committee for a period of three years. Read more about the tenant panel in the terms of refererence here [pdf] 243KB.

Mystery shopping

The aim of a mystery shopper is to measure the quality of the service from a tenant's perspective, focussing on the customer experience. Your feedback can help us understand how we are seen by our tenants. It's a great way to make a big different with a relatively small time commitment. Find out more about the role of a mystery shopping in the terms of reference here [pdf] 211KB.

Scrutiny panel

Scrutiny panel members play an important role in bringing about positive changes to our housing services. The panel are responsible for examining and scrutinising different areas of Habinteg’s services. The scrutiny panel is made up of six members. The members independently check and challenge service delivery and performance, and make recommendations on how services should be improved which is reviewed by the Board. Read more about the role of the scrutiny panel in the terms of reference here [pdf] 274KB.

Tenant representatives

Tenant representatives represent the views of tenants in their area and also the interests of tenants as a whole. The role involves scrutinising, informing, and influencing policy and day to day business decisions. Tenant representatives are volunteers who assist Habinteg with quarterly scheme inspections, production of the Annual Report to Tenants, and consult with other tenants on community improvements and other issues. Tenant representatives are an important link between Habinteg and tenants, read more about their role and responsibilities in this role description document [pdf] 245KB.

Your voice panel

Your voice panel is a great opportunity to share your views. You will be invited to give feedback on Habinteg's policies, external issues affecting tenants and Habinteg's communications. You will not need to make a regular commitment to take part and you will often be able to take part from home at a time that suits you. Occasionally, we may invite you to participate in a focus group meeting in your area or region. Find out more about becoming a member of Habinteg's your voice panel in the terms of reference here [pdf] 224KB.

Board member

Habinteg’s Board consists of up to 12 members, including the Chief Executive. Tenants can serve on the Board and have to apply and go through a recruitment process and are appointed according to their skills and knowledge. This position involves influencing decisions at the highest level.

Ad hoc involvement activities

Annual scheme meetings 

The purpose of the annual scheme meeting is to inform tenants of changes in policy, discuss scheme improvements, and identify any issues that need resolving. 

 

Quarterly scheme inspections 

The quarterly scheme inspections involve staff, tenant respresentatives and tenants to work work together to make sure scheme are well maintained and safe places to live for all the community to enjoy.

 

Tenant led improvement budget 

The tenant led improvement budget is money that enables tenants, in conjunction with their tenant representative (if applicable) to recommend scheme improvements. Proposals are developed through consultation with tenants and the budget may be used for minor improvements to a scheme that would not usually be covered by maintenance budgets.

 

Tenants’ associations 

A tenants’ association meets to talk about and deal with any issues relating to their neighbourhood. These associations improve the local environment, community spirit, and assist tenants in tackling problems. Membership is open to anyone who lives in the area and receives services from Habinteg. We can provide advice and guidance on how to set up a tenants’ association and a grant is also provided.

Find out more

If you are interested in any of the above opportunities please fill out the application form below or contact:

Tracy Jagger
Customer Engagement Officer
Phone: 0300 365 3100
Email: tjagger@habinteg.org.uk

 

 

Tenant involvement

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