Tenant involvement

Download and read the tenant involvement brochure Tenant involvement is about tenants playing a role in helping us to improve our standards and performance. Tenants can influence the way that Habinteg delivers housing and related services to help us provide excellent services. We encourage all tenants to participate in tenant involvement and offer a variety of activities.

The purpose of tenant involvement

  1. Gather feedback from tenants on their experience of using services and their opinion on the quality of the services.
  2. Enable tenants to influence how those services are delivered by involvement in service reviews and contractor reviews.
  3. Enable tenants to contribute towards setting standards for service delivery.

How can you get involved?

There are a variety of activities you can participate in. You can choose how, where, and when you get involved. Read more about the activities you can get involved in. 

Tenant involvement

Note: Questions marked by * are mandatory






To find out more about the different involvement activities contact:

Tracy Jagger
Senior Corporate Services Officer
Phone: 01132 859 340
Email: tjagger@habinteg.org.uk

Getting involved offers lots of rewards

  • Playing a part in improving services and value for money.
  • Gaining the chance to develop new skills and experience.
  • Building better links between your community and Habinteg.
  • Making sure you get the service and standards you pay for.
  • Becoming better informed about how Habinteg properties are managed.
  • Helping to build community spirit and establish new relationships in your community.


"Being able to gain an insight into how Habinteg works nationwide and sharing different scheme practices makes it worthwhile to represent tenants and give feedback to our local scheme."

Diane Thompson, Tenant Representative, Middlesbrough

Support

We offer support to make getting involved easy, including:  

  • use of interpreters/signers where required
  • providing communications in a range of formats
  • assistance with travel costs and out of pocket expenses
  • assistance with registered carers costs
  • small grants to establish tenants’ associations
  • access to stationery and photocopying
  • assistance with registered carers.

Training

Training and information will be provided in ways which best meet the needs and aspirations of tenant representatives and scrutiny panel members.

Downloads

Habinteg tenants involvement brochure 2016 [pdf] 242KB

Habinteg tenant involvement brochure 2016 text only version [docx] 64KB

Where PDF documents are shown, you will need to use Adobe Reader or Adobe Acrobat to read them. Download Adobe Reader

 

 

Privacy notice for customers

Habinteg Housing Association is a controller of personal information for the purposes of the General Data Protection Regulation (GDPR) and will treat personal data provided in line with GDPR legislation, for full details please read the Habinteg Privacy Policy