Habinteg is committed to dealing with domestic abuse sensitively. We aim to provide a confidential and non-judgemental service to any tenant reporting domestic abuse.
If you have any concerns, please contact Habinteg Direct by email: firstname.lastname@example.org call on
If you’re experiencing any form of abuse you can also speak to the police by calling 101. If you are responding to an emergency, contact emergency services by dialling 999.
If you’re concerned that a child may be experiencing or is likely to experience abuse or neglect, and they are not in immediate danger, contact NSPCC on
If you’re concerned that a child or adult may be experiencing or is likely to experience abuse or neglect, and they are not in immediate danger, contact your Local Authority – Adult or Children Social Care and take advice. You can locate the relevant contact details from your local authority's website.
If you’re not one of our tenants, but you’re concerned about something you’ve seen or heard relating to a Habinteg resident, please contact us. If there’s an immediate risk to a child, young person, adult or yourself, call the Police.
Domestic abuse is any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between Individuals who are or have been intimate partners, or family members regardless of gender or sexuality.
This definition covers, but is not limited to, the following types of abuse:
We believe that mutual commitment and shared responsibility is key. We are an equal opportunities employer and aim to be an employer of choice. Everything we do is underpinned by our four cultural values: Agile, Accountable, Ambitious and Attentive.
We offer a comprehensive and person-centred employment package to our staff. This includes:
Being open and honest about our performance is an essential part of our culture. This is why we place importance on independent assessment of our organisation as an employer. We are proud to hold a Gold Standard Investors in People accreditation.
Anyone can carry out abuse or neglect, including:
Abuse can happen anywhere e.g. in a tenant’s own home, in someone else’s home, in the street or even in an environment where it should be safe.
Domestic abuse can affect anyone. Research recognises that there are more cases of domestic abuse against women, however men are also victims of domestic abuse.
Abuse can occur in gay and lesbian relationships and violence can occur from other family members, e.g. son or daughter being violent toward a parent. Domestic abuse can also affect more than one member of a household.
All Habinteg staff are responsible for dealing with reports of domestic abuse in accordance with the Domestic Abuse Policy and Procedure. Habinteg is also obligated to provide impartial and factual advice to both parties where a joint tenancy exists.
Scheme-based staff are responsible for responding to and acknowledging initial reports, and providing support to the victim. They are also responsible for reporting incidents promptly to their Neighbourhood Manager or Head of Housing.
Neighbourhood Managers are responsible for investigating more serious or complex cases, initiating and managing any legal action, monitoring and reporting of individual cases and closing cases.
All instances of Domestic Abuse will be treated as a priority and will be recorded and monitored throughout our investigation. We will keep the person reporting the abuse informed of progress and what is happening.
Whether you are a tenant or another concerned person, you can report domestic abuse to us:
Please visit our Contact us web page for full contact details.
Where there’s a sole tenancy and the tenant is the victim of domestic abuse, Habinteg may decide that additional security measures to the tenant's home may help.
Where there’s a joint tenancy and the abuser is a tenant, the tenancy can only be determined by the courts. Habinteg will provide advice about, and where appropriate assist in, contacting the police, local organisations and support services who deal with domestic abuse.
We’ll work alongside organisations to help stop the abuse while respecting our residents' views, feelings and wishes where possible.
You should be aware that if you raise concerns, we may need to share the details with the local authority or other agencies in order for them to investigate further.
If there’s an immediate risk to a child, young person, adult or yourself, please contact the police.
As every local authority has a safeguarding lead, you can also raise a concern about abuse directly with them. Call the council’s main number and ask to speak to the safeguarding lead or search for ‘safeguarding’ on their website.
You can report your concerns to a member of Habinteg staff. If the abuse is being carried out by a Habinteg employee, contact Habinteg Direct on
Women and men
National Stalking Helpline:
Victim Support Line:
People with learning disabilities or autism
Action on Elder Abuse: