Anti-social behaviour - including hate crime/incidents

The term ‘anti-social behaviour’ (ASB) is used to describe actions that unreasonably interfere with or could interfere with an occupier’s normal use and enjoyment of their home, garden or neighbourhood. The definition extends to behaviour that can create a nuisance or annoyance for another person connected with the property, including Habinteg staff and their contractors.

We understand that ASB can have a serious impact on our tenants’ quality of life and Habinteg are therefore committed to effectively tackling ASB where is occurs within our homes and neighbourhood.

All of our tenants are responsible for their own behaviour as well as the behaviour of their visitors and pets under the terms of their tenancy agreement. Inciting, Allowing or committing ASB can put your tenancy at risk.

ASB can take many forms, such as threatening behaviour, hate related crimes or incidents or persistent loud noise, for example, and there are many ways we can support you to resolve this. 

We take a problem solving approach to responding and managing reports of ASB. We will intervene when a customer’s behaviour poses a risk to others or the future of their tenancy and will work in partnership with relevant agencies and core stakeholders to problem solve and seek resolutions. 

How to report anti-social behaviour (ASB) including hate crime/incidents

The easiest way to report ASB is by using our online form .

Please remember to include your name and address so that we can identify you for our records. You can report anonymously, however, any action we take may be limited if we are unable to substantiate any allegation made.  If the matter is urgent, please include a contact number.

Or you may want to report an incident/crime directly to the police. You can contact the police by:
Telephoning 999 – EMERGENCIES ONLY
Telephoning 101 – NON EMERGENCIES
Contact your local Policing unit online:

You can also download an anti-social behaviour diary sheet  below. You can use it to keep a detailed record of the nuisance and harassment you are experiencing, including the type of incidents and when they occur. This evidence can be helpful for us to resolve the situation.

If you don't want to report a hate crime/incident to Habinteg or the police, you may wish to consider reporting it to a third party reporting centre, such as your local authority or the Citizens Advice Bureau. They can report the incident on your behalf and provide you with advice and support. also has a list of organisations that may be able to help you.

More information

You can find out more information in our anti-social behaviour guide  below.

This guide covers:

  • responding to nuisance and harassment
  • what is and is not anti-social behaviour
  • avoiding anti-social behaviour
  • how to tackle anti-social behaviour 
  • what we will do when you report anti-social behaviour.

Useful Definitions

Racism: Prejudice, discrimination or hatred towards people because of their actual or perceived race, colour or ethnic origin. “A racist incident is any incident which is perceived to be racist by the victim or any other person.” (Stephen Lawrence Inquiry)

Homophobia: Prejudice, discrimination or hatred towards a person because of their actual or perceived sexuality (lesbian, gay or bisexual).

Transphobia: Prejudice, discrimination, or hatred towards members of the trans community (those who are transgender, transvestite, or transsexual).

Religious hatred: Prejudice, discrimination or hatred towards people because of their actual or perceived faith or religious belief.

Disability hatred: Any incident that appears to be motivated by a person’s prejudice, discrimination or hate towards someone because of their actual or perceived disability, for instance targeting someone because they are visually impaired, have a learning disability, a mental health condition or they are physically disabled.

Marital or Civil Prejudice: Discrimination or hatred towards someone because of their marital or Partnership Status Civil Partnership status, for instance targeting a same sex couple who are in civil partnership.

Discrimination by Prejudice: Discrimination, hatred towards a person because of their association with someone who actually or is perceived to belong to one of the above groups.

Useful Contact Details

Victim Support
A national charity for victims and witnesses of crime in England and Wales.
0845 3030900

An anonymous free phone line where you can report any criminal activity that you are ware of in your community, in complete confidence.
0800 555111

Stop Hate UK
Provide 24 hour independent support to people who have been affected by Hate Crime.
By phone 0800 1381625 or text 07717 989025

Voice UK
A national charity supporting people with learning disabilities and other vulnerable people who have experiences crime or abuse.
0808 802 8686

Work to prevent and challenge homophobic, transphobic hate crime.

The Samaritans provide confidential, non judgemental, emotional support 24 hours a day, for people who are experiencing feelings of distress or despair, including those which could lead to suicide.
08457 90 90 90


cc Anti-social behaviour guide [pdf] 313KB

Anti-social behaviour guide [docx] 141KB  

Anti-social behaviour diary sheet [dotx] 35KB 

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Working at Habinteg

We believe that mutual commitment and shared responsibility is key. We are an equal opportunities employer and aim to be an employer of choice. Everything we do is underpinned by our four cultural values: Agile, Accountable, Ambitious and Attentive.

We offer a comprehensive and person-centred employment package to our staff. This includes:

  • Flexible approach to working week including full-time, part-time and job-sharing possibilities.
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Being open and honest about our performance is an essential part of our culture. This is why we place importance on independent assessment of our organisation as an employer. We are proud to hold a Gold Standard Investors in People accreditation.