How the My Habinteg portal can help you manage your tenancy | Tenant news

Managing your tenancy can mean keeping track of your rent, reporting repairs, updating your details and getting in touch with us when you need to – and My Habinteg gives you one place to do all of this online, whenever it suits you. The portal is available 24 hours a day, so you can manage your tenancy without needing to call or email us. Registering to use the portal is a simple process that’ll take a few minutes.

Manage your account

After you’ve registered, you can use My Habinteg to:

• Pay your rent
• Update your contact details
• Report a repair and check its progress
• Contact us
• Give feedback or a compliment
• Make a complaint.

You can also use the portal to make requests relating to your tenancy or home.

Make tenancy requests

Need permission to keep a pet, add someone to your household or install a satellite dish? You can make these requests through My Habinteg. You can also request new aids and adaptations for your home or permission for additional garden structures if you’ve lived in your home for at least 12 months.

Keep track of repairs

My Habinteg is a useful way to report repairs and follow their progress. You can also use it to submit a complaint if something hasn’t gone as expected. Our Customer Services Team monitors requests made through the portal, with a response time of two working days.

For more information about reporting repairs and our response times, visit our Repairs page.

Get started

If you haven’t registered yet, sign up for My Habinteg and start managing your tenancy online. Our My Habinteg step-by-step guide can help you get started. Make sure you have your Habinteg account number to hand, which you’ll find on your rent statement.

If you have problems logging in, call Habinteg Direct on 0300 365 3100 or email direct@habinteg.org.uk.

Already using My Habinteg? Why not tell your friends or neighbours about it and share how it can help make managing their tenancy easier.

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Have you signed up to the tenant portal, My Habinteg, yet? It’s quick and easy, and gives you access to a full breakdown of your service charges. Sign up now   . And, if you'd like to receive the digital version of tenant newsletter Update, instead of the print version, please email comms@habinteg.org.uk and ask to be added to the mailing list.