Reporting your repairs and our holiday opening hours | Tenant news

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Reporting your repairs and our holiday opening hours

If you live in a tier 4 area there are changes to the way you report repairs; please read our latest repairs guidance .

For tenants living in tiers 1, 2 and 3 areas, did you know that the quickest and easiest way to report your repairs is via the online form on our website?

Well it is, and over the holiday period we’ll continue to provide you with a high quality repair service, including an out of office service should you need to report an emergency repair over the Christmas closure period.

Report routine repairs online

You may find it takes longer than usual to get through to our Customer Services Team by phone at the moment. This is because we’re receiving more calls than usual while our team continue to work from home.

To help us keep the telephone-based service available for emergencies, and for customers who can’t report their repairs online, we ask that you visit to report your routine repairs, if you can.

Christmas and New Year opening hours

Habinteg Direct’s opening hours during the festive season are:

Monday 21 to Wednesday 23 December –9am-5pm

Thursday 24 December –9am-12pm

Friday 25, Monday 28 & Tuesday 29 December – Closed

Wednesday 30 December –9am-5pm

Thursday 31 December –9am-3pm

Friday 1 January 2021 – Closed

We resume normal working hours of 9am to 5pm from Monday 4 January 2021.

Need an emergency repair outside working hours?

If you have an emergency repair when our offices are closed, please contact:

Nationwide Property Assistance Ltd. on 0345 601 3389

Remember, if your repair isn’t an emergency, you can still use our online form at any time, even while our offices are closed:

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