Report a repair

Please report routine repairs online wherever possible.

Due to the impact of Covid-19 and the national lockdown in place from 4 January 2021 we are prioritising emergency repairs at this time.

To help us respond speedily to urgent or emergency repairs please report these to our customer service team on 0300 365 3100 (Monday to Friday, 9am-5pm) or to our out of hours service on 0345 601 3389 at all other times. 

If your emergency is a gas leak you should ring Transco national emergency gas service on 0800 111 999.

To help us keep the telephone based service available for emergencies, and for customers who can’t report online we ask that if you are able to that you report any routine repairs using the form below.