Report a repair


To help us respond speedily to urgent or emergency repairs please report these to our customer service team on 0300 365 3100 (Monday to Friday, 9am-5pm) or to our out of hours service on 0345 601 3389 at all other times.

If your emergency is a gas leak you should ring Transco national emergency gas service on 0800 111 999.

You can report your routine repair via your online Habinteg account. If you haven’t already got an online account, you can set it up by visiting

Once logged into your online account you will find the ‘report a repair’ button in ‘My repairs’ box on the homepage. 


Privacy notice for customers

Habinteg Housing Association is a controller of personal information for the purposes of the General Data Protection Regulation (GDPR) and will treat personal data provided in line with GDPR legislation, for full details please read the Habinteg Privacy Policy.