Lifts and lifting equipment

Communal lift safety and inspections

As your landlord, we are responsible for making sure any lifts in your communal areas are safe for use. We do this by undertaking periodic examinations and inspections to ensure those lifts operate safely.

One in ten of Habinteg homes and over a third of Habinteg’s blocks have a lift. This includes bath hoists ceiling track hoists, stairlifts, through floor lifts, enclosed platform lifts and passenger lifts. Habinteg has a responsibility to maintain these lifts. To help keep you and your visitors’ safe, we get them examined by an independent engineer twice a year. The twice-yearly thorough examinations are additional to, and separate from, the maintenance, service and repairs by our regular lift maintenance companies.

The law requires that all lifts, when in use, should be thoroughly examined:

  • After substantial and significant changes have been made
  • At least every twelve months or six months if the lift is used at any time to carry people, or in accordance with an examination scheme
  • Following "exceptional circumstances" such as damage to, or failure of, the lift, long periods out of use or a major change in operating conditions which is likely to affect the integrity of the equipment.

If you notice a fault with a lift in your communal area please call us straight away.

Lifts inside your home including through floor lifts and passenger lifts

The maintenance agreements for lifting equipment inside your property can vary. For instance, if you have lifting equipment that is less than a year old, it may still be under warranty, and should be maintained by the manufacturer. If you are paying for us to maintain your lift through your service charge, you can report a fault with your lift in the same way that you would report any repairs.

If you are not sure who maintains a lift inside your home, please contact Habinteg Direct on 0300 365 3100.