Electrical safety in your home

• Never try to make any alterations to the wiring, sockets or light fittings in your home – if you do wish to make any changes, you should speak to us first in all instances.
• Switch off appliances when not in use.
• Always switch off and disconnect TVs from their power source at night.
• Make sure all plugs are wired correctly.
• Check flexes regularly, never use damaged ones and do not run them under carpets or rugs.
• Never touch switches with wet or damp hands.
• Never wire more than one electrical appliance into one plug, and do not use adaptors.
• Do not run any appliances from a light fitting.

Electrics deteriorate with age and use, so we carry out Electrical Installation Condition Reports (EICR) in your home every five years. This is sometimes referred to as a ‘periodic inspection’ and will:

• Reveal if any electrical circuits or equipment are overloaded
• Find any potential electric shock risks and fire hazards
• Identify any defective electrical work
• Highlight any lack of earthing or bonding.

• You should turn off the power at the main switch on the fuse board then contact us by phone to report the problem.

• Do not attempt to touch it or switch it on – contact us by phone immediately for assistance.

If you think, one of your electrical appliances is faulty, please check your model and serial number or look for the model data label.

You can check if your appliance has been recalled using a tool on the Electrical Safety First website.