Service charge

Your service charge is the money you pay towards services supplied by Habinteg which are beyond the services you use through the occupation of your home.

Depending on where you live, the service charge is calculated to cover only services from which you benefit. A definition of the range of service charges can be found in the service charge guide below.

What is a fixed service charge?

A fixed service charge means that you pay a known amount every week or month. The figure does not change during the rental year. Fixed service charges cannot be varied between rent review periods. If there is a shortfall then Habinteg will pay to cover it. If there is any surplus then this is retained by Habinteg.

How do you calculate the charges?

A fixed service charge is based on how much we know or estimate a service to cost, this is usually taken from the costs incurred the previous twelve months. We take into account any known or expected costs for the next twelve months and any anticipated inflationary uplift. We will also charge a management fee to cover the costs of administering the service charges.

For assured tenancies, each year when you receive your annual rent and service charge increase we will supply you with a detailed individual breakdown of the services you are receiving and the charges you will have to pay.

What if I don't agree with the items on the service charge schedules?

Please contact Habinteg Direct initially on 0300 365 3100.

Downloads

Front cover of Service Charges guide Service charge guide [pdf] 674KB

Work for us

A group of Habinteg staff celebrate #ForAccessibleHomes. The staff are holding a banner that says

Working at Habinteg

We believe that mutual commitment and shared responsibility is key. We are an equal opportunities employer and aim to be an employer of choice. Everything we do is underpinned by our four cultural values: Agile, Accountable, Ambitious and Attentive.

We offer a comprehensive and person-centred employment package to our staff. This includes:

  • Flexible approach to working week including full-time, part-time and job-sharing possibilities.
  • Welcoming, accessible work environments including remote working
  • Training and development programme
  • Ethical pension scheme from the Pensions Trust.
  • Life assurance scheme
  • Eye test
  • Cycle scheme
  • Subscription payment

Being open and honest about our performance is an essential part of our culture. This is why we place importance on independent assessment of our organisation as an employer. We are proud to hold a Gold Standard Investors in People accreditation.