Tenant involvement

Group of 19 men and women standing and kneeling in an office space.

Tenant involvement is about tenants helping to shape our services and performance. Tenants can influence the way that Habinteg delivers housing and related services through feedback, scrutiny and partnership or joint working.

We want to make sure that your voice is heard throughout the organisation and that you have the chance to influence our services and policies. We want you to feel valued, listened to, and be confident that we’re acting on your views.

Discover the many ways you can have your say and get involved in your neighbourhood by taking up one of our tenant involvement roles.

Involvement opportunities arise regularly but are affected by external factors such as responding to changes in legislation. These factors can dictate the type of involvement we offer to our tenants, how we offer it and how much time we provide for responses to this.

What's the purpose of tenant involvement and why get involved?

Tenant involvement helps us to:

Gather feedback from tenants on their experience of using services and their opinion on the quality of the services
Enable tenants to influence how those services are delivered by involvement in service reviews and contractor reviews
Enable tenants to contribute towards setting standards for service delivery.

There are lots of good reasons to get involved:

Improve areas of our service that you feel could benefit you and your neighbourhood
Be the first to know anything new happening on your scheme and how you can influence this
Work with us to improve your quality of life and strengthen your community spirit
Attend meetings and events with expenses paid, meet our staff
Get some valuable training that can add value to your CV.

How can you apply?

We encourage all tenants to take a look at the available tenant roles below and, if you're interested, please email customerengagement@habinteg.org.uk or call Habinteg's Customers Services team on 0300 365 3100 who will help with enquiries regarding the roles.

What happens after I apply?

Whether you're applying to become a Local Tenant Representative or join one of our panels or groups, we'll guide you through the process.

We'll review your application and confirm we've received it.
We'll carry out any eligibility or suitability checks that apply to the role.
The Customer Engagement Team and, where relevant, your local Neighbourhood Manager will review your application and decide whether your application is successful.
If your application is approved, you'll be asked to sign Habinteg's Confidentiality Agreement and Code of Conduct before taking up your role.
We'll keep you updated throughout the process and let you know the outcome of your application.

More information

For further information on tenant involvement and the different groups at Habinteg, please read our two-page Customer Engagement and Empowerment Strategy.

Customer Engagement and Empowerment Strategy.docx

Customer Engagement and Empowerment Strategy.pdf