A Habinteg tenant has recently reported receiving a scam call from a London number -
Habinteg does not hold tenants’ bank details. Nor would we call you to request money from you for plumbing and drainage.
If in doubt, please check with our Customer Services Team at Habinteg Direct by emailing them at firstname.lastname@example.org or by calling them on
Listen to your gut
Remember, if someone you don’t know contacts you out of the blue by telephone, email, text message or even via a letter asking for personal details - such as your date of birth, bank account details or your national insurance number - and it doesn’t sound or feel right, then it probably isn’t.
If it’s someone stating that they work for your bank, GP surgery, local hospital or your council, you can always call those organisations directly to check if the person who has contacted you is legitimate.
If the organisation says they didn’t contact you, pass on all details of the fraudulent phone call, email, text message or letter you received so that they can protect customers.
Advice & reporting
- Action Fraud – the UK’s national reporting centre for fraud
- The National Cyber Security Centre – a Government agency that supports critical UK organisations the wider public sector, industry, SMEs and the public
- Citizens Advice – a network of independent charities offering free, confidential advice (as well as consumer advice) online, over the phone, and in person
- Which – an organisation that champions informed consumer choice.
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