The HabFix team kicked off it’s summer project last week with a visit to our Norwich schemes. Prior to the contractors visit, our customer services team contacted tenants to ask about any non-emergency repairs they needed to be done. Habinteg staff, Sarah Barrett and Antony Almond, made sure that the Government’s guidance was followed, in order to carry out the work in the safest and most efficient way.
On HabFix pilot day, Antony, Sarah, tenant representative Gordon Mallick and the contractor from Copper Contracting (pictured right), met to discuss safety and PPE, before Antony briefed everyone on what needed to be done.
Whilst the contractors worked through their repairs list, Antony and Sarah walked around the scheme to identify any communal repairs. In two days the HabFix team completed the majority of repairs tenants had told us about, and we have arranged dates to return to complete some specialist items.
Speaking about the HabFix project Neighbourhood Co-ordinator, Sarah said:
I really think the HabFix project is a great way to quickly get through any outstanding repairs, that we haven’t been able to get to during lockdown. I have no doubt it will be welcomed by tenants on Habinteg schemes across the country.
Sarah also described how for one tenant the call from customer services team, made all the difference. She told us:
a tenant had been meaning to ring in with a repair for some time, but hadn’t got round to it. She was delighted to receive the call from customers services; she was able to add her repair to the HabFix schedule, and it was fixed.
The HabFix team will be visiting all Habinteg schemes during July and August. We’ll be publishing the timetable on our website this month with provisional dates for each scheme visit. You will receive a phone call from our customer services team, two weeks before the HabFix team is due to visit your scheme. When we call, please let us know if you are shielding and about any routine repairs you’d like fixed at your property. We’ll add them to the contractor’s list and as long as we can safely do them then, we will repair them.