Report a repair form


Please report routine repairs online wherever possible.

You may find it takes longer than usual to get through to our Customer Services Team by phone at the moment. This is because the team are working at home during lockdown and we’re also receiving more calls.

So to help us keep the telephone based service available for emergencies, and for customers who can’t report online we ask that if you are able to that you report any routine repairs using our online form.

Urgent and emergency repairs

To help us respond speedily to urgent or emergency repairs please report these to our customer service team on 0300 365 3100 (Monday to Friday, 9am-5pm) or to our out of hours service on 0345 601 3389 at all other times. 

If your emergency is a gas leak you should ring Transco national emergency gas service on 0800 111 999.


Report a repair

Note: Questions marked by * are mandatory

Description of repair
If you have reported this repair before then:

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Privacy notice for customers

Habinteg Housing Association is a controller of personal information for the purposes of the General Data Protection Regulation (GDPR) and will treat personal data provided in line with GDPR legislation, for full details please read the Habinteg Privacy Policy