Get one-to-one energy support and debt advice | Tenant news

If you’re struggling to pay your energy bills, you’re not alone.

The good news is that there are organisations offering one-to-one support and advice about what you can do to manage your payments.

National charities

• Turn2us helps people who are struggling financially with grants and advice. Complete their online form or use their search tool to find an adviser in your area. 

• StepChange offers a free and confidential advice and support service for as long as you need it if you have debt or are struggling to reach an agreement with your creditor. Start your online debt advice session at a time that suits you. Helpline: 0300 303 5300 8am to 6pm, Monday to Friday.

• National Debt Line has a cost-of-living hub that you can use to find out if you can pay less for your living costs and also learn if you can get extra help. They also have a helpful online budget tool.
  Helpline:0808 808 4000 open 9am to 1pm, Monday to Friday 9am to 1pm, and Saturday 9:30am to 1pm.

• Citizens Advice provides free energy advice and support.
  Helpline: 0808 223 1133 or use their Consumer energy query form to contact them.

For older people

• Age UK is a charity that supports older people and can help if you call them on 0800 678 1602 from 8 am to 7 pm every. You can also get a free weekly friendship call from one of their volunteers who will call when it suits you.
• Money Helper is a government charity organisation developed by the Department of Work and Pensions. They provide money and pensions guidance.

For disabled people

Scope offers free energy and water advice to disabled people and has a service called Disability Energy Support to help you apply for support with bills. Helpline: 0808 801 0828 Monday to Friday 9am to 6pm and 10am to 6pm on weekends.

All Habinteg tenants

Don’t forget, our Rent Assist team is also always here to provide advice on rent payments and managing arrears.

Please don’t struggle in silence, reach out for support and advice whenever you need it.