Changes to your rent and service charge | Tenant news

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Changes to your rent and service charge

At the end of February you will receive your annual rent and service charge notification letter from Habinteg. We've put together some frequently asked questions to help you understand the information in the letter, but please contact us if you need any help. 

Why is my rent increasing?

We review the amount of rent you pay every year in line with government legislation. The government has told us that rents should increase by a maximum of inflation plus 1% so, with inflation confirmed at 1.7%, this means the maximum rent increase we are setting is 2.7%.

Every pound we receive in rent is reinvested into providing services to our tenants.

When is my rent increasing?

Your rent will change from April 6 2020.

Will this affect my housing benefit or universal credit?

If you receive housing benefit, we’ll tell your local authority for you, however, it may be best if you tell them too. If you receive Universal Credit, you’ll need to update your online journal with your new rent amount – this is very important to ensure that you get your full entitlement.

I’m worried I will not be able to afford the rent increase.

If you think the rent increase will make it difficult for you to pay, please call us straight away so we can help. Click here for more information on where you can get help with your rent.

It might also be useful for you to review your budget. You can find our budget planner here.

Why has my service charge increased?

Your service charge is based on how much it costs us to provide you services and we review it every year. You can find a full breakdown on what you are being charged for on your rent notification letter.

Who can I talk to if I have more questions?

If you have any questions or you don’t understand anything on your letter, please contact us and we'll be happy to help.

Work for us

A group of Habinteg staff celebrate #ForAccessibleHomes. The staff are holding a banner that says

Working at Habinteg

We believe that mutual commitment and shared responsibility is key. We are an equal opportunities employer and aim to be an employer of choice. Everything we do is underpinned by our four cultural values: Agile, Accountable, Ambitious and Attentive.

We offer a comprehensive and person-centred employment package to our staff. This includes:

  • Flexible approach to working week including full-time, part-time and job-sharing possibilities.
  • Welcoming, accessible work environments including remote working
  • Training and development programme
  • Ethical pension scheme from the Pensions Trust.
  • Life assurance scheme
  • Eye test
  • Cycle scheme
  • Subscription payment

Being open and honest about our performance is an essential part of our culture. This is why we place importance on independent assessment of our organisation as an employer. We are proud to hold a Gold Standard Investors in People accreditation.

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