Repairs

How can I report a repair?

You can report a repair by clicking the report a repair button below, emailing, or calling us on 0300 365 3100.

It is best to report emergency repairs by telephone. You can also check the progress of repairs that you have already reported by contacting Habinteg Direct.

How quickly will your repair be done?

We have target times to complete repairs by, depending on the type of job.

Routine – complete within 20 working days
Urgent – complete within 5 working days
Emergency – complete within 24 hours

Please refer to your Tenant Handbook or speak to a member of our Customer Services team to find out which category a repair falls into.

You can check our performance against our target times in our annual report to tenants.

Out of hours emergency repairs service

If you have an emergency repair outside our office opening times of Monday to Friday, 9am to 5pm, you may contact our out of hours emergency service on 0345 601 3389.

Calls should only be made in a real emergency; you may be charged for the call out if it is not an emergency repair.

If your emergency is a gas leak you should ring Transco national emergency gas service on 0800 111 999.