The HabFix team has now completed the first cycle in the pilot programme of scheme days to help catch up on routine repairs that we couldn’t do during lockdown.
In total, the team attended to 1,602 repairs nationwide. The vast majority were booked in during the calls our customer services team made to tenants in advance of the day on site. Most of the repairs (71%) were dealt with at first visit during the HabFix days, with the remainder needing follow on work. We’d like to say a huge thank you to all tenants, contractors and staff for getting on board with the pilot.
As we begin to plan the second phase of the pilot, please be aware that all routine repairs notified to us in the coming weeks will be ‘held’ to be delivered as part of the second round of HabFix scheme days. If you have routine repair to report please do so using the online form or wait for our customer services team to call you in preparation for the upcoming HabFix days.
In light of the news above about restrictions in the North West we will timetable phase 2 HabFix days in this region toward the end of the programme in the hope that restrictions will lift in time for us to carry out internal works. Should local restrictions be announced in other parts of the country we may need to re-plan our HabFix timetable at short notice, we’ll keep you informed should this occur.
Speaking about the HabFix programme, Habinteg’s Maintenance Contract Surveyor, Antony Almond said:
It was a big step to take such a different approach to rolling out repairs but we had great cooperation from tenants and neighbourhood staff and we’re pleased with how the first HabFix round has gone. From the feedback we’ve had so far it seems that overall tenants and staff alike are positive about the programme. Of course there will be some elements we need to fine tune, so we are taking the opportunity now to reflect and refine our plans before setting the timetable for the next round.
To help with the detailed evaluation of the HabFix pilot we’ve asked Kwest Research to make some calls to tenants to ask your opinions of the programme. If they call you please do let them know your views; it will definitely help us to perfect the HabFix approach.
We’ll keep you up to date with plans for the next HabFix round through our website news pages and future editions of our fortnightly email bulletin. (If you’re not yet signed up to the Bulletin please email firstname.lastname@example.org with your details and we’ll be happy to add you to the mailing list).