ASB is legally defined as conduct:
Habinteg accepts that many neighbours will naturally have different values or opinions and sometimes this can cause problems. However, not all reports relating to behaviour that impacts on an individual can be deemed ASB.
The following are some examples of reports that are not ASB:
Criminal activity can include:
If you are in immediate need of assistance, or if a crime is in progress, then phone 999. Call 101 to report something to the police that isn’t an emergency, or report online. If you wish to report crime anonymously then you can report through Crimestoppers on 0800 555 111 or report online.
If you make a report to the Police relating to criminal activity in your neighbourhood, please let Habinteg know that this has happened along with any incident/crime numbers.
We take criminal behaviour in our properties and on our estates very seriously. If you a member of your household, or a visitor to your address are responsible for criminal behaviour you will be putting your tenancy in jeopardy.
We will assist the police with any investigations into criminal activity at any of our properties. If a person you are responsible for is convicted we may seek legal action to end your tenancy.
Noise nuisance is a common complaint. It can be difficult to manage due to varying tolerance levels and it can be difficult to evidence noise.
If your neighbour is playing loud music, we would encourage that you approach them in the first instance (providing that you feel safe to do so) and ask them to turn the volume down as it is disturbing you in your own home. If the noise continues we may ask that you complete diary sheets to assist us in building a case.
The Council have a duty to investigate if a statutory nuisance exists. If your neighbour is persistently playing music at an excessive level (regardless of the time) then please report this to your local authority’s Environmental Health team.
We expect there be some tolerance to noise levels between neighbours, particularly for those living in flats.
Noise such as:
are unlikely to be a breach of tenancy (except in exceptional circumstances).
There are no set times for when music can be played at any particular volume. Noise is measured against reasonableness and the nuisance it causes to others. This can occur at any time of day or night.
Age Concern – 0800 009 966
Childline – 0800 1111
Crime Stoppers – 0800 555 111
Domestic Violence Hotline – 0808 200 0247 (24 hour)
NSPCC – 0808 800 5000
Parentline Plus – 0808 800 2222
RSPCA – 0300 123 4999 (24 hour)
Women's Aid – 0808 200 0247