Your feedback is vital to helping us improve our services | Tenant news

You may receive a call from social research organisation, Kwest Research, asking for your feedback on our services and how satisfied you are with them.

The feedback we receive will help us to make sure our services are working as they should. It’ll also help us to make any necessary changes to ensure that you and the rest of our tenants are happy with those services.

Who will Kwest contact?

We’ve asked Kwest to contact a sample of our tenants each week, who’ve done any of the following:

• Reported anti-social behaviour in your neighbourhood
• Raised a complaint
• Moved into a new property
• Had a repair carried out in your home.

Your feedback

The feedback we receive will be shared internally with our managers and heads of service.

We’ll also share it with our contractors so that we can take any steps needed to ensure that you’re happy with our services and the way work is carried out in your home.

If you’re not happy with the service you’ve received from us, Kwest may ask for your permission for a Habinteg staff member to call you back so that we can discuss your feedback in more detail.

Calls from Kwest

Generally, most of the phone numbers that Kwest will be calling from will begin with either 07375, 07543, or 07852.

Don’t worry if you miss a call from them, they’ll call back at different times of the day to try and speak to you.

Habinteg’s Customer Services Manager, Abida Jamil, said:

“The information provided by Habinteg tenants is vital to helping us improve the way we do things at Habinteg.

“We’ve worked with Kwest Research since 2018, and we’ve found that tenants are more likely to have honest conversations with them about our services, and this is the type of feedback we need and value.”