Talk to us 0300 365 3100

Talk to us 0300 365 3100
Talk to us 0300 365 3100
We’re working on a new complaints policy to reflect the Housing Ombudsman’s recently published Complaint Handling Code.
The Housing Ombudsman service is set up by law to look at housing complaints, and its new code sets out good practice that will help social housing landlords, like Habinteg, to respond to complaints fairly and effectively.
In developing our new policy, we will:
We’ve already spoken to a number of tenants for their input and we’re in the process of finalising the new complaints policy.
Please keep an eye out for more news on this policy as we move into 2021.