We want your help to improve customer satisfaction | Tenant news

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We want your help to improve customer satisfaction

Tenants will always be at the heart of Habinteg and the services we provide, that’s why, as part of our plans over the coming year, we’re reinforcing our dedication to provide you with an excellent service.

We will:

  • strive to ensure your requests are dealt with quickly and professionally
  • be clear about what we can and cannot do, and deliver what we say we will
  • encourage feedback from you so that we can always improve our services.

Improving customer satisfaction

We’ll always strive to deliver customer excellence, and at every step of the way we’re committed to hearing and acting upon your views.

We began working with our new customer excellence task and finish group in 2020. We set up the group to look at a range of issues from the quality of our homes, to repairs and how we communicate with you.

We’ll continue to work with this group and Habinteg’s engaged tenants to help improve customer satisfaction.

Ensuring your voice is heard

We’ll also be publishing a new Housing Management Strategy during 2021-22, along with our refreshed service standards, and an updated Tenant Handbook, to let you know what you can expect from us.

And this summer, we’re putting in place new processes to ensure that your complaints are managed in a timely and professional way.

Involving you at every step

In addition, we’ll soon be launching a new Tenant Engagement and Involvement Strategy with the aim of gathering and acting on your feedback.

The strategy will strengthen the way you help to shape and influence our services, which is something that’s at the heart of the Government’s Charter for Social Housing Residents.

We’ll also soon introduce new Communications options. These will give you a range of ways you can receive information from us and get in touch with us.

If you'd like to share some feedback with us on any of our services or communications, please email direct@habinteg.org.uk.

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