Scam alert: Watch out for scam calls about repairs to your home | Tenant news

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Scam alert: Watch out for scam calls about repairs to your home

A Hull tenant has reported receiving scam calls about repairs to their home.

Scam details

The caller did not give a company name. They asked about repairs at the tenant's property and asked the tenant to text them photos of the repairs, which they promised they would carry out.

The caller also asked the tenant for the name of their home insurer, and requested the tenant's age and date of birth.

This scam call was made from a Bolton phone number: 01204 200 289.

Our repairs process

Habinteg Housing Association will never call tenants and ask for personal information (name, age, birth date or address) or your insurer's details, in order to carry out a repair.

If you have logged a repair request with our Customer Services Team, our contractors will call you to arrange an appointment.

They will have a six-digit repair order number, which you can ask for. They may also want to confirm your address. Ask them to tell you what your address is.

Contact us

If you receive a call about repairs, or anything to do with your property that doesn't sound right, it might not be. Please contact our Customer Services Team at Habinteg Direct to report the call on 0300 365 3100 or email

Learn more about how to spot a scam and how to officially report them  to the government and the police.

Work for us

A group of Habinteg staff celebrate #ForAccessibleHomes. The staff are holding a banner that says

Working at Habinteg

We believe that mutual commitment and shared responsibility is key. We are an equal opportunities employer and aim to be an employer of choice. Everything we do is underpinned by our four cultural values: Agile, Accountable, Ambitious and Attentive.

We offer a comprehensive and person-centred employment package to our staff. This includes:

  • Flexible approach to working week including full-time, part-time and job-sharing possibilities.
  • Welcoming, accessible work environments including remote working
  • Training and development programme
  • Ethical pension scheme from the Pensions Trust.
  • Life assurance scheme
  • Eye test
  • Cycle scheme
  • Subscription payment

Being open and honest about our performance is an essential part of our culture. This is why we place importance on independent assessment of our organisation as an employer. We are proud to hold a Gold Standard Investors in People accreditation.

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