No change to service levels despite local Covid restrictions | Tenant news

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No change to service levels despite local Covid restrictions

The health and wellbeing of our tenants, staff and contractors is our paramount priority so with Covid rules changing across the country last week we wanted to recap on the latest guidance.

The new Covid safety ‘tiers’ introduced in England last week are designed to help slow down the spread of Covid-19 cases across the country.

What are the tiers?

Tier 1 restrictions are in place where there is a ‘medium alert’. In these areas you may not meet with more than six people either outdoors or indoors and bars and restaurants must be closed by 10pm.

Tier 2 restrictions are in place where there is a ‘high alert’. In these areas, in addition to Tier 1 rules people must not meet socially indoors with anyone they don’t live with, including in private homes, pubs or restaurants. People linked in a support bubble may continue to meet and informal childcare is permitted.

You CAN still meet family and friends outdoors whilst abiding by the rule of six.

Tier 3 restrictions – apply in places where there is a very high alert of rapidly rising transmission. In these areas people are not allowed to meet socially with anyone who is not part of their household or support bubble, either indoors or in private gardens or pub gardens. They may meet outside in open spaces such as parks, beaches and countryside as long as you abide by the rule of six.

In Tier 3 areas, pubs and bars must close unless they are serving meals (alcohol can only be served as part of a meal). And in addition people are being advised not to travel into our out of Tier 3 areas (unless for work, education, youth services or caring responsibilities).

How to keep track:

You can check the rules in place in your area by entering your postcode online at either the website or via this page on the BBC website

What this means for Habinteg services

At the current time, we expect to continue with the current HabFix programme, all gas and electrical safety checks and repairs.

Putting your health and safety first means that we expect all our contractors to follow the appropriate government guidance, including wearing a mask if they need to enter your home and maintaining a social distance from you while they are working.

We are liaising regularly with our contractors so that if necessary we can put alternative arrangements in place, for example if they are short staffed because team members need to isolate. If this is going to affect appointments that are already in the system, we’ll let you know as soon as possible.

Our current HabFix cycle will end on the 6 November, and we’ll start delivering a full repairs service from this date. If you’d like to report a repair, please report it online using our repairs form or by calling 0300 365 3100.

If you’ve recently had a HabFix visit and have a new repair, please also report it online or by calling 0300 365 3100 and we’ll handle your repair in the traditional way, while a full evaluation of the HabFix approach takes place.

If you are at all concerned about operatives visiting your home at this time, please contact Habinteg Direct, our customer services team, on or call 0300 365 3100.

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