Managing your tenancy from home or on the go

Keeping track of your rent account, repairs, policies and other tenant-related admin is made a whole lot simpler when you use our online tenant portal, My Habinteg.

The portal keeps everything in one place, making it quicker and easier for you to stay on top of your tenancy 24/7, using your phone or computer.

Pay and check rent

One of the most useful features of the My Habinteg portal is that you can view your rent account and pay your rent all in one place.

You can check how much you owe and see a clear record of your payments, giving you peace of mind that everything is up to date.

The portal also includes a detailed breakdown of your service charges, so you can see exactly what you are paying for and why.

Report repairs easily

My Habinteg is also the quickest way to log any repairs or maintenance requests.

Once a repair is reported, you will receive a reference number and can track its progress online. This saves you from waiting on the phone or sending multiple emails.

Requests are monitored by our Customer Services Team at Habinteg Direct, who aim to respond within two working days.

Habinteg tenant Pam Shepherdson is a regular user of the portal. She said: “I like being able to take care of things myself in my own time, and it’s made reporting repairs much easier and less stressful.”

Requests and feedback

My Habinteg is not just for rent and repairs. You can also use it to update your contact details, give feedback, or submit other tenancy requests without needing to call or email Customer Services. For example, you might want to ask for:

New aids and adaptations to your home
Permission to have a pet
Approval to add additional people to your household
Approval to install a satellite dish
An additional garden structure
A property exchange (if you’ve lived in your property for 12 months).

Help and support

If you’re new to the portal, we have a step-by-step guide to help you set up your account and make the most of the services.

If you need any help, call our Customer Services Team on 0300 365 3100. Make sure you have your Habinteg account number ready. If you’re not sure what it is, you can find it on your rent statement.

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Have you signed up to the tenant portal, My Habinteg, yet? It’s quick and easy, you can access a breakdown of your service charges and there’s a monthly £50 shopping voucher prize draw for new users. Sign up now . And, if you'd like to receive the digital version of tenant newsletter Update, instead of the print version, please email comms@habinteg.org.uk and ask to be added to the mailing list.