How your voice is shaping Habinteg homes and services | Tenant news

At Habinteg, we believe that the best way to provide high-quality homes and services is to listen - really listen - to the people who live in those homes and use those services – that’s you. 

Whether it’s a quick word of praise for a job well done or a formal complaint when things haven’t gone to plan, every piece of feedback you provide is a building block to a better service.

Putting things right

Living in a Habinteg home means being part of a community where standards matter. We know that sometimes repairs don’t go as expected or a service doesn't meet the high bar we set for ourselves, and when that happens, we want to hear about it.

Submitting a complaint isn't simply about highlighting a problem; it’s the first step in our commitment to learning from getting it wrong .

We look into every complaint to find the root cause - be it poor communication or a contractor issue – and understand what we need to do to ensure the same mistake isn't repeated for you or your neighbours.

Remember we work closely with the Housing Ombudsman Service, and also use their feedback to make our services better.

How to get in touch

There are a number of ways for you to share their thoughts with us. Whether it’s a compliment, a suggestion, or a complaint, our Customer Services Team (CST) is ready to listen and act.

If you have feedback to share, you can:

• Fill out the feedback form on our website
• Call 0300 365 3100 to speak with the CST
• Email direct@habinteg.org.uk withyour feedback and contact details.

By taking the time to share your experience, you’ll help us identify common issues and improve the way we manage repairs and maintenance, communal areas, and tenant support across all schemes.

Complaints Panel Pool

If you’re interested in taking your feedback and involvement with Habinteg a step further, we’re currently looking for tenants to join our Complaints Panel Pool.

As a member of the pool, you’ll have the opportunity to review how we handle complaints and provide a ‘tenant’s eye view’ on our performance.

This role is vital in holding us accountable and ensuring that the lessons we learn from feedback actually lead to real change on the ground. Your lived experience is the most powerful tool we have for progress.

Speak with Customer Services or email customerengagement@habinteg.org.uk to express your interest.

************