Habinteg is evolving and your voice matters | Tenant news

Have you ever wanted to have more of a say in how Habinteg is run and the services we deliver? Here is your chance.

Our new Customer Engagement Strategy, launching this summer, builds on your feedback and changes the way tenants can influence Habinteg’s services. It offers a wider range of opportunities, from one off tenant groups, to regular tenant panels, influencing anything from the stories we tell in Update to the contractors we hire.

Here’s an overview of the new opportunities for involvement. If you’d like to find out more or register your interest, please email our customer engagement team customerengagement@habinteg.org.uk or call Ann Johal 01132 859 363.

Local Tenant Representative

For people who want to work with their local community, the Local Tenant Representative role is ideal. You will represent tenants within your scheme, or community, providing the most important link between tenants and Habinteg.

Local Tenant Representatives will inform, influence, and scrutinise the day-to-day business decisions and policies that affect tenants, advocating for the views of tenants in their community and representing the interests of tenants as a whole.

They won’t be advocating for individual tenants, but they will attend Regional Tenant Forums.

Regional Tenant Forums

We are creating seven Regional Tenant Forums:

• North East
• Yorkshire & Humberside
• West Midlands and North West
• Midlands and East
• South West
• North London
• South London and the South East.

Each forum will combine Local Tenant Representatives, Neighbourhood Managers, and Senior Contractor Surveyors. A named board member will also be linked to each Regional Forum.

Regional Forums will review Habinteg’s performance and identify the priorities for improvement for their region. To help them, they will have access to data from satisfaction surveys, complaints & compliments, listening events and key performance indicators.

The forums will ensure that tenants’ views are reflected in the way Habinteg designs and delivers services at a regional level.

Scrutiny Panel

If you‘re a detail person or like working with targets and data, this one might be for you. The Scrutiny Panel examines how well Habinteg delivers its services, working on an annual plan of specific topics.

They will be asked to focus on those services that are underperforming or where there is poor tenant satisfaction. Their reports drive a programme of service improvement.

Editorial Panel

The Editorial Panel is a long-standing group that supports and influences our tenant communications including printed materials, website, and social media content.

They also generate ideas for Update and oversee the Annual Report to Tenants. 

Staff Interview Panel Pool

This is an important role whenever the need arises. For key staff appointments, we will invite members of this pool to join an interview panel.

You will be trained for this role which will involve asking questions as part of a formal interview process for stage one or stage two interviews in your area.

Complaints Panel Pool

Another very important role where training is provided this pool is on hand to take part in Stage Two Complaints. (The final stage of Habinteg’s complaints process.)

This role will involve preparing for the meeting by reading a pack, formulating questions, and asking questions of the tenant and the investigating member of Habinteg staff. 

The role also involves decision-making and making final recommendations.

Task & Finish Groups

The purpose of these groups is to enable tenants to be part of shaping any detailed work on service improvement, reviewing policies and procedures, or other aspects including procurement of national contracts.

When we form a new Task and Finish Group, we will advertise for members.

Joint Strategy and Impact Group (JSIG)

Probably the most influential group, meeting at least four times a year Members of the JSIG are recruited from the other tenant groups.

This group ensures that tenants’ experiences influence the way we design and deliver services for the future.

Tenants and Board members will be working together to gather insight from the wider tenant base and acting on the insight they receive through other activities to influence Habinteg.

Training and support

Many of the opportunities will involve training, which will be provided by Habinteg.

The groups will meet virtually, in person, or in hybrid meetings. Where travel is involved, Habinteg will pay your expenses to attend meetings in person. We can also lend you equipment to join virtual meetings if required.