Get to know your Customer Service Team | Tenant news

This week our Customer Services Manager, Abida Jamil, spared a few minutes to chat to us about her job and gave us some interesting facts about the team’s work. Find out what these are and the one thing she would really like to ask tenants if she could meet them all in one place.

How would you explain your job in one sentence?  

Interesting, varied, rewarding, and making a difference.

Tell us some interesting facts about the Customer Services Team.

• The Customer Services Team (Habinteg Direct) made and answered 5,148 calls in August and most calls were answered within four rings
• 99.4% of callers get through to the Customer Services Team.
• We received 1,397 emails, including requests made by the tenant portal (My Habinteg)
• We raised 1,341 repairs requests.

August was a relatively quiet summer month in comparison to the busier autumn and winter months.

If you had to be CEO of Habinteg for one week, name three things you’d do.

Improve internal relationships and do more community work to build on these relationships.

If you could bring all of Habinteg’s tenants together in one place and ask one thing, what would you ask?

What are your top 3 pain points and what are your top 3 positive points about Habinteg?

Who – in your opinion – engages with their customers the best: British Airways; Easy Jet; Virgin? And why?

Virgin, I love the Virgin Media Community!  I love Virgin Media because they have an online platform Virgin Media Community with over 600,000 customers supporting each other with tips and resolving issues, this helps save time with resolving my broadband and telephone queries.

You’ve got a bonus holiday for being incredibly outstanding at your job, how do you spend it?

I would go on a 4-week cruise around the world.

What’s your favourite takeaway, Fish and chips, Chinese, Italian or Indian?

Fish and chips and that on a Friday too!

Which of these would be your favourite engagement: a Habinteg Christmas party for tenants in July; a fun-filled long weekend in Ibizia for you and three friends or a tea party at Buckingham palace?

Fun-filled long weekend in Ibiza for me and three friends- reminds me of my student days.

Where does the name Habinteg come from?

It’s Latin for Integrated Housing.