Our Customer Engagement Manager Ann Johal provides support and development to our involved tenants to maximise their contribution, and ensure that our tenants are at the very heart of service delivery. Read on to find out the strangest thing she’s been asked by a tenant and which of three well-known brands gets customer engagement and service right.
How many tenants do you talk to in any given week?
On average I would say between 10 to 15 tenants a week.
What’s the thing that tenants are most concerned about when they talk to you? Repairs and community safety.
What’s the strangest thing you’ve ever been asked by a tenant?
If I could travel to any year in a time machine, what year and why? I chose 2012 because I got married and we went to Thailand for our honeymoon.
What’s the nicest thing that’s happened to you as part of your role?
Being continually supported by kind colleagues and tenants here at Habinteg. Special shout out to Tracy Jagger and Kerry Thompson. Thank you.
What’s the most unexpected thing that’s happened to you as part of your role?
Nothing so far…
If you had to be CEO of Habinteg for one week, name three things you’d do?
- Advocate the importance of the tenant-landlord relationship to staff,
- EMT and board members switch places with our customer-facing staff, it would be an eye-opener for all,
- No meetings day across Habinteg the only exception being meeting with tenants.
Image: Ann Johal and tenant Alison
If you could bring all of Habinteg’s tenants together in one place and ask one thing, what would you ask?
Let’s work together, to help us improve.
Who – in your opinion – engages with their customers the best: British Airways; Easy Jet; Virgin?
Easy Jet has an easy-to-use app and a good chat facility
If you could change one thing about your role what would it be?
I wouldn’t, I love my job!
You’ve got a bonus holiday for being incredibly… engaging – how do you spend it?
A new bag or shoes!
What do these people all have in common and who would you say had the most engaging personality: Jennifer Lopez; Frank Sinatra, Joan Collins; Kenny Rogers.
Well, they are all famous ‘showbiz’ singing and/or acting. The most engaging personality has to go to Joan!
While we’re here, how would your neighbors describe you?
Which of these would be your favourite engagement: a ticket for the Queen’s Platinum Jubilee party at Buckingham Palace; a Habinteg Christmas in July party for tenants; a fun-filled long weekend in Ibizia for you and three friends?
Party in the palace
Where does the name Habinteg comes from? Our name, comes from the Latin phrase habitat integrans, or ‘integrated housing’.