Get to know our Customer Services Assistant, Alison Dolphin
Find out what Customer Services Assistant Alison Dolphin does day to day in her role, which company she thinks offers excellent customer service and what qualities she thinks makes a good neighbour.
How would you describe your job?
I’m a member of the customer services team, which I joined six months ago. The main part of my role is documenting repairs that tenants ring in to report and dealing with contractors who work on the repairs.
On average, I take around 40-60 calls per day. The number of calls I get is usually influenced by seasonal weather conditions.
What’s the best thing about your job?
I find that contact with the tenants, more often than not, are great interactions.
How many tenants’ lives do you change in a week?
Hopefully as many as possible, in a positive way.
What are the challenges of your job?
Managing a variety of contractors.
If you could bring all of Habinteg’s tenants together in one place and ask one thing, what would you ask?
I’d ask, what are the ways we can improve our service?
If you were CEO of Habinteg for one week, name two things you’d do.
I’d review all of our contractors and their response times - which is something we’re working on as a company currently.
Which company in your opinion offers great customer service and why?
Smarty mobile, because theyhave an efficient customer service team who are very responsive if there are any issues with their service.
What qualities make a good neighbour?
I think kindness, being happy to help out, and keeping checks on vulnerable people the local community.
How do you think your Habinteg colleagues describe you?
Happy, efficient and not tardy.
If you could choose, who would you most like to live next door to, and why?
My late mum, I miss her so much.
