Service standards

We want you to be happy and satisfied with all the services you receive as a Habinteg tenant.

Our service standards, which cover the 8 main aspects of our service, set out exactly what you can expect from us. They tell you what we’re committed to doing and the timeframe that you can expect us to keep to.

If you have a question about something that isn’t covered here, please contact Habinteg Direct, our Customer Service Team, on direct@habinteg.org.uk or 0300 365 3100, and they’ll be happy to help.

Downloads

Habinteg is committed to inclusion, providing accessible homes and neighbourhoods where everyone feels welcome and included.

Our policy sets out how we assess potential managing agents and monitor the performance of those we work with, helping to ensure they provide a safe, effective and inclusive service for our tenants.

Managing Agents Policy.pdf [111KB]
Estate Service and Housing Management Policy.pdf [133KB]
CCTV Permissions Policy.docx [70KB]
Pets Policy.pdf [148KB]

Our Garage Policy V2.pdf [80KB] explains:
•    who can apply to rent a garage
•    how we decide who is given priority when allocating garages
•    how garages are managed.