FAQs

Please find questions that are often asked by our tenants. Choose the relevant category , where you will find a list of common questions. If you do not find the answer you are looking for, please call Habinteg Direct on 0300 365 3100 (call charges vary depending on telephone provider) for further details.

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What is the best way to report a repair?

 You can report a repair online, via a form in our 'Services for Tenants' area of the website, or you can contact Habinteg Direct to report it by telephone. Alternatively you can speak to your Community Assistant or site-based member of staff. We do have further information on expected response times and whether your repair is classified as urgent or an emergency on the same web pages.

  1. Repairs