Please find questions that are often asked by our tenants. Choose the relevant category , where you will find a list of common questions. If you do not find the answer you are looking for, please call Habinteg Direct on 0300 365 3100 (call charges vary depending on telephone provider) for further details.

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How long will it take for my repair to be completed?

Emergency Repairs - (24 hours) - This category is used where there is danger to life, major damage to the property, where the property is unsecure or if there is total loss of heating in the months October to March.

Urgent Repairs - (5 days) - Includes work which needs to be carried out to overcome any serious inconvenience to the tenant to prevent damage to the property.

Routine Repairs - (20 days) - Most repairs fall into this category.  This includes non-urgent work which does not cause immediate serious inconvenience or pose any danger to the occupants or public.

  1. Repairs