Please find questions that are often asked by our tenants. Choose the relevant category , where you will find a list of common questions. If you do not find the answer you are looking for, please call Habinteg Direct on 0300 365 3100 (call charges vary depending on telephone provider) for further details.

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How do I make a complaint?

If you would like to make a complaint and would like a copy of our complaints procedure and a complaints form you should contact your Community Assistant or Habinteg Direct on 0300 365 3100.

Both complaints and compliments can be made in either writing, email, via website, in person (either at office or on site) or by telephone. 

  1. General enquiries