Usual office opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).
If you have an emergency repair outside office hours then contact Nationwide Property Assistance Ltd (NPA 24:7) on 0345 601 3389 . You can also report non-urgent repairs using our online report a repair form at any time, including when our offices are closed.
Habinteg Direct (customer services)
Telephone: 0300 365 3100* (call charges vary depending on telephone provider)
London head office
20-21 Red Lion Court
T: 020 7822 8700
F: 020 7822 8701
E-mail the London office
See our media contact page.
*Calls to 0300 numbers cost the same as a local rate call from anywhere in the UK and any mobile phone provider. Charges will be included in your contracted minutes or, if you use pay as you go, your normal local call charges will apply.