Tenant news and updates — articles for April 2019

Update to our repairs and maintenance service

We are always working to ensure that Habinteg services match our tenants’ expectations and deliver value for money. We have now developed a new approach to repairs and maintenance to deliver a consistent service for all tenants across the country. You may have noticed that your local contractor has changed, or you may have seen new workmen and vans in your area.

If you have gas appliances, they will be serviced by Robert Heath no matter where you live. All other repairs and maintenance will be carried out by one local contractor for your area.

Read Update to our repairs and maintenance service…

Changes to your neighbourhood services

We’ve been making some changes across Habinteg to make sure we deliver a great service to you. We’ve reviewed our rents and service charge processes, improved the way we deliver repairs and maintenance and we’ve also updated our local services.

Your neighbourhood services are now being provided by Neighbourhood Co-ordinators and supported by Neighbourhood Managers. Local staff will be in touch to introduce themselves and answer any questions you may have.

Read Changes to your neighbourhood services…