Services for tenants

Welcome to information about our services for tenants. You can find out what services and opportunities are available to you as a tenant, as well as information about our service standards and practical information such as how to pay your rent.  

Tenant news and updates

Tell us what you think and win £250 in vouchers!

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Your feedback is really important to us and the tenant survey is a great opportunity to make your voice heard. We want to hear from as many tenants as possible to get a good picture of how you feel about Habinteg, our services and your home. We’ll use the information from the survey to improve our services.

Read more on Tell us what you think and win…

Christmas office opening hours

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Our offices will be open from 9am to 5pm on Monday 23, Monday 30 and Tuesday 31 December 2019. We will be closing at 3pm on Tuesday 24 November, and will remain closed thoroughout Wednesday 25 - Friday 27 December 2019. We will also be closed on Wednesday 1 January 2020.

We resume our normal office hours of 9am to 5pm from Thursday 2 January 2020.

If you have an emergency repair when our offices are closed, please contact Nationwide Property Assistance Ltd. on 0345 601 3389.  You can also report non-urgent repairs using our online report a repair form at any time, including when offices are closed.

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Whirlpool recalls Hotpoint and Indesit washing machines


Hotpoint and Indesit are recalling specific models of washing machines made between 2014 and 2018 because of fire risk concern. Those with an affected machine are being advised to stop using it immediately, unplug it and contact Whirlpool for a free replacement machine or home repair of their existing appliance.

Read more on Whirlpool recalls Hotpoint and…