Services for tenants

Welcome to information about our services for tenants. You can find out what services and opportunities are available to you as a tenant, as well as information about our service standards and practical information such as how to pay your rent.  

Tenant news and updates

Meet our new gas contractor

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We’re pleased to announce Robert Heath Heating as our new gas contractor. Robert Heath have extensive experience working in the social housing sector. They will be responsible for the servicing and day-to-day maintenance of gas appliances in all of the Habinteg properties that have them.

We asked Gary McIntosh, Business Development Director at Robert Heath to tell us about Robert Heath and how they will be working with us.

Read more on Meet our new gas contractor…

Beware of Universal Credit scams

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We wanted to let our tenants know that Universal Credit scams are taking place across the country. Please be cautious of anyone who approaches you on the street or at your home, requesting your details to claim benefits on your behalf.

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Update to our repairs and maintenance service

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We are always working to ensure that Habinteg services match our tenants’ expectations and deliver value for money. We have now developed a new approach to repairs and maintenance to deliver a consistent service for all tenants across the country. You may have noticed that your local contractor has changed, or you may have seen new workmen and vans in your area.

If you have gas appliances, they will be serviced by Robert Heath no matter where you live. All other repairs and maintenance will be carried out by one local contractor for your area.

Read more on Update to our repairs and main…