Tenant Handbook

Download a PDF version of the Tenant HandbookIn 2013, we published an updated version of the Tenant Handbook which describes your rights and responsibilities as a tenant and our rights and responsibilities as a landlord.

The new handbook is available to download here, or you can get a copy in scheme offices. If you would like to request a hard copy contact Habinteg Direct.

Please note: We changed our out of office emergency repairs service provider and telephone number on 18 August 2014.  The current telephone number is 0345 601 3389.  We also moved northern offices in 2015. The new number and northern office address is reflected in version three of the tenant handbook (see downloads below).  If you have a printed version of the tenant handbook, it will include the old 0845 number and old northern office address.  The 0845 number is no longer in use.  

Downloads

Tenant handbook version 3 February 2016 PDF (new window) 3MB

Tenant handbook version 3 February 2016 TEXT ONLY VERSION [docx] 87KB