Customer Service Standard

Habinteg Direct, our national telephone-based customer services team, can be contacted on 0300 365 3100* (call charges vary depending on your provider). 

We are passionate about customer care and aim to continuously monitor and improve the service we provide. Habinteg Direct are based in our Bradford office, and take pride in meeting your needs. The team is always happy to hear from you and works to a standard which is underpinned by some key principles, including:

  • To place our customers at the heart of what we do
  • Listen to you, explain what we can do about it and how long it will take
  • Treat our customers with courtesy and respect

More information 

To find out more information you can download our customer service standards guide below.  This guide covers:

  • Accessing services
  • Applying for a home
  • What we will do if you accepted a home
  • What you need to do if you decide to leave your home
  • Paying your rent
  • How we take care of your home, community and scheme
  • Adaptions to your home
  • Keeping you informed and involved


Download our customer service standards guide

Customer service standards guide Jan2015 PDF (opens in new window) 256KB

Customer service standards guide Jan2015 MSWORD [docx] 136KB

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*Calls to the 0300 number cost the same as a local rate call from anywhere in the UK and any mobile phone provider. Charges will be included in your contracted minutes or, if you use pay as you go, your normal local call charges will apply.