The recent lockdown has meant that we have only been able to carry out essential safety checks and emergency repairs in the last three months. We understand that we now have a backlog of repairs to work through, which is why we have introduced HabFix, a new project designed to addressing your repairs as quickly as possible.
As we introduce this project our main priority remains the health and safety of our tenants, staff and contractors, so we will be following all Government guidance to work in the safest and most efficient way possible.
Our HabFix team will only be dealing with non-emergency repairs and will visit tenants on a scheme-by-scheme basis. They will visit a pilot scheme to test the approach at the end of June. We will then gather feedback from tenants, staff and contractors and make any changes necessary before expanding the project to all areas. We aim to visit all tenants throughout the Summer months and we’ll publish a timetable on our website in July with provisional dates for each scheme visit.
We’ll contact tenants around two weeks before the HabFix team visit each scheme to see if there are any repairs needed in their home. Our Neighbourhood teams will also conduct a scheme inspection to identify any repairs required in communal areas.
If you’re unsure if a repair in your home is your responsibility or Habinteg’s please see our repairs guide on the website at www.habinteg.org.uk/repairs.
To put safety at the heart of our approach we’ll contact you to ask some basic questions before we proceed with any repairs. We’ll also remind everyone how to apply good social distancing measures while the team is on site.
We look forward to seeing the HabFix team out at Habinteg properties around the country very soon. In the meantime, please continue to report emergency repairs only to customer services team.