Financial support for you | Covid-19 hub: Coronavirus updates

Talk to us 0300 365 3100

Financial support for you

With the financial impact of lockdown affecting many families up and down the country we’d like to remind you that if you are having any difficulty making rent payments we are here for you. Please ensure you contact customer services on 0113 285 9370 who will be able to talk through your options and help make sure you are receiving all income that you’re entitled to.

In June, our Income Recovery Officer, Satjit Kaur, provided information on a range of support services for tenants who are struggling to pay their bills. These services and sources of support are still available and you can read the full article again here.

New rules on free TV license

In August, the BBC changed its rules regarding free TV licenses. Before, all over 75s could receive a free TV license but now, only those who are 75 and receiving Pension Credit are eligible. It doesn’t matter how little you receive; anyone who receives the benefit is entitled to the free license.

Another change to be aware of is that you need to apply for the free license online. You can do this at where you will also find out other useful information bout the free TV license.

If you do not receive Pension Credit, but think you may be eligible, you can find out more at, or you can make a claim online or by calling 0800 99 1234.

New payment for people self-isolating in highest risk areas

Last week, the Government announced a new payment for people on low incomes in areas with high rates of COVID-19, who need to self-isolate and can’t work from home. Payments of up to £182 will be made to people who have tested positive for COVID-19 and their contacts. The scheme will start in Blackburn with Darwen, Pendle, and Oldham but will branch in areas with a spike of COVID-19 cases. You can find out more about the initiative here.

We have placed cookies on your computer to help make this website better. By continuing to use our website, you're agreeing to our use of cookies. Read more about cookies

Change cookie settings: